Care Home Administrator

NHS; London Borough of Harrow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national healthcare provider is seeking an experienced Administrator to manage customer experience, HR, recruitment, payroll, and supervise junior team members. The role emphasizes creating a welcoming environment for residents and families while driving the care home's occupancy. Ideal candidates will have customer service experience, HR skills, and proficiency in Microsoft Office. This position offers opportunities for progression within a respected organization.

Qualifications

• Experience in a customer-facing role.
• Previous involvement in HR administration and recruitment preferred.
• High level of attention to detail is essential.

Responsibilities

• Promote a welcoming environment.
• Manage enquiries and showrounds for prospective families.
• Drive occupancy and reputation of the Care Home.
• Assist with staff recruitment and payroll preparation.
• Produce accurate meeting notes and minutes.

Skills

Customer service experience

HR administration

Attention to detail

Proficiency in Microsoft Office

CIPD qualification

Job description

Barchester Healthcare is seeking an experienced and dedicated Administrator to join their team and play a pivotal role within the home's management team. This varied position encompasses managing customer experience elements, HR, recruitment, payroll, finance, and supervising junior members of the administration team.

Responsibilities

• Promote a warm and welcoming environment for residents, staff and visitors.
• Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home.
• Drive the occupancy and reputation of the Care Home as part of a community engagement team.
• Support resident and family feedback with a focus on customer care.
• Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
• Payroll preparation for home based staff.
• Provide advice and guidance to employees on queries using the HR tools and resources available.
• Ensure that all personal files are stored securely.
• Attend meetings and produce accurate notes and minutes where required.
• Ensure all rotas are complete.
• Manage safe contents, petty cash, and resident fund accounts.
• Update ad-hoc training, supervisions, and appraisals on staff records.
• Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications.

About us

Barchester Healthcare is a leading provider of care homes in the UK. They are dedicated to ensuring their team is respected and their contribution valued. As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester offers an empowering and rewarding work environment with opportunities for progression.

Qualifications

• Experience in a customer-facing role, previous involvement in HR administration and recruitment, high level of attention to detail, proficiency in Microsoft Office, and a CIPD qualification would be beneficial.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience Salary expectations will be discussed at interview stage.