Care Home Admin & Operations Coordinator

Gold Care Homes; Greenham; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary from £30,000 per annum

Employee of the Month

Long term service awards

Blue Light Card

Professional Development

Refer a Friend

Job summary

Gold Care Homes at Lynwood Village is seeking an experienced administrator to join our team in the United Kingdom. The role covers administrative, reception and billing support to the Village management, ensuring enquiries are handled professionally and records are kept up to date.

You will coordinate onboarding, process invoices, assist with payroll and banking tasks, and maintain confidential records in line with data protection requirements.

Qualifications

• Experience in administration, reception or customer service.
• Strong organisational skills, attention to detail and ability to manage deadlines.
• Excellent communication and interpersonal skills.
• Confident using Microsoft Office, with good numerical skills.
• Experience in billing, payroll or financial administration is desirable.
• Committed to confidentiality, excellent customer service and treating residents with dignity and respect.

Responsibilities

• Provide administrative, secretarial and reception support to the Village management team.
• Maintain accurate records, files, procedures and administrative systems.
• Coordinate onboarding of new owners and residents and liaise with housekeeping and maintenance teams.
• Prepare and issue owner and resident bills and invoices; respond to billing queries.
• Assist with daily and weekly banking processes and maintain financial documentation.
• Support payroll administration by collecting and submitting timesheets and overtime.
• Maintain staff holiday, sickness and absence records and payroll reporting.
• Oversee Warden call administration and respond to concerns.
• Receive and respond to complaints professionally and escalate as needed.
• Maintain owner and resident records with confidentiality and data protection.
• Provide reception cover and support night security arrangements where required.
• Support meetings, audits, reports and quality improvement activities.

Skills

Administrative

Reception

Billing

Payroll

Microsoft Office

Data protection

Tools

Microsoft Office

Job description

Gold Care Homes at Lynwood Village is seeking an experienced administrator to join our team in the United Kingdom. The role covers administrative, reception and billing support to the Village management, ensuring enquiries are handled professionally and records are kept up to date.

You will coordinate onboarding, process invoices, assist with payroll and banking tasks, and maintain confidential records in line with data protection requirements.