Care Home Admin & Guest Experience Lead

Barchester-Healthcare; Chippenham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free training and development for all 

Wellbeing and support tools

Retail discounts and savings

Refer a Friend bonus scheme

Employee of the Month and Long Service

Job summary

Barchester is seeking an Admin Assistant at a care home to support daily operations and deliver high-quality resident care. You will answer the phone, manage files, and assist managers with a range of administrative tasks while creating a welcoming environment for residents and visitors.

You'll engage with residents and their families, greet guests, and help prospective clients understand the services we offer. This role combines admin skills with people-focused care.

Qualifications

• Ability to multi-task with good computer skills.
• Confident telephone manner and people skills.
• Willingness to develop skills through internal courses.

Responsibilities

• Answer the phone and handle enquiries.
• Manage files and administrative records.
• Support managers with ad hoc tasks and scheduling.
• Meet and greet visitors and assist with tours for prospective clients and families.
• Engage with residents to create a welcoming, supportive environment.

Skills

Multitasking

Computer skills

Telephone manner

People skills

Tools

Microsoft Office

Phone system

Job description

Barchester is seeking an Admin Assistant at a care home to support daily operations and deliver high-quality resident care. You will answer the phone, manage files, and assist managers with a range of administrative tasks while creating a welcoming environment for residents and visitors.

You'll engage with residents and their families, greet guests, and help prospective clients understand the services we offer. This role combines admin skills with people-focused care.