Sister/Charge Nurse / Clinical Practitioner: Care Navigation Centre

Walsall Healthcare; Walsall; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

NHS Pension

Staff accommodation where available

Job summary

Walsall Healthcare NHS Trust is inviting applications for a Clinical Sister / Charge Nurse / Clinical Practitioner within the Care Navigation Centre. This Band 6 post requires post-registration practice and multi-disciplinary collaboration to triage and refer patients to community services.

The role offers full-time hours (37.5 per week) with an annual salary of £39,959–£48,117 pro rata and a comprehensive NHS pension. Contact details and recruitment timelines are included in the advert.

Qualifications

• Registered Nurse or Paramedic with post registration practice.
• Experience in primary/secondary care settings advantageous.
• Evidence of ongoing professional development.

Responsibilities

• Triage and assess care needs by telephone and in person.
• Coordinate multidisciplinary care plans and referrals.
• Maintain accurate patient records and uphold confidentiality.
• Promote multidisciplinary working with community and acute services.
• Ensure professional practice in line with Trust policies.

Skills

Multi-disciplinary working

IT skills

Telephone manner

Education

Registered Nurse/Paramedic level 1/2

Post registration Band 5 experience or equivalent

Evidence of personal and professional development

Tools

NHS IT systems

Job description

Why not try our Jobs-by-Email service to be sent alertsabout new vacancies as they are advertised? Our recruitment system also helps you manage the progress of your application including saving your draft applications, in additionto managing your interviews, and ID/DBS check appointments.

Should you have any queries for the resourcing team, they are available from 8am to 5pm, Monday to Friday. To get in touch please call 01922 656161.

Sister/Charge Nurse / Clinical Practitioner: Care Navigation Centre

NHS AfC: Band 6

Main area Community Nursing Grade NHS AfC: Band 6 Contract Permanent Hours Full time - 37.5 hours per week (08:00 til 24:00 7 days a week) Job ref 407-Community-8341254

Site Blakenhall Village Centre Town Walsall Salary £39,959 - £48,117 per annum pro rata Salary period Yearly Closing 02/11/2026 23:59

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

Job overview

Care Navigation Centre is a well-established team in Walsall providing a single point of access for professionals seeking to keep patients in their own home or to avoid an ED admission.

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Main duties of the job

An exciting opportunity has arisen for a Clinical Sister / Charge Nurse / Clinical Practitioner to join our Care Navigation Centre. You must be a registered practitioner (nurse / paramedic) with evidence of post registration practice at Band 5. Experience of multi-disciplinary / multi agency working is essential. You will be part of a team and have responsibility for the triage and onward referral of patients who require support from the plethora of community services available in Walsall. You will need to work flexibly to meet the demands of the service and be able to forge strong links with colleagues from the community and acute services. You should have good IT skills and a pleasant telephone manner.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

• To be responsible for the triage / assessment of care needs and the development, of programmes ofcare, within Scope of Professional Practice.
• Demonstrate high level of judgemental/analytical skills when interpreting and performing patient assessments and care planning via the telephone and face to face.
• Maintain accurate and up to date patient care records, maintaining patient confidentiality, and statistical records as required by the service.
• Work with other professionals to promote multidisciplinary / multiagency working.
• Gain access to enhanced programmes of care in accordance with Walsall Healthcare NHS Trust integrated care pathways.

Management and Leadership

• Organise workload, showing appropriate time management in agreement with clinical supervisor.
• Provide excellent evidence based clinical triage and care.
• Identify poor professional practice and take appropriate action to address it.
• Act in a professional manner at all times whilst on Walsall Healthcare NHS Trusts business and demonstrate excellence in clinical practice, ensuring compliance to Walsall Healthcare NHS Trust policies and procedures.

• Assist the CNC and VW service manager in strategies that promote quality assurance, Clinical Governance and quality audit.
• Develop clinical skills and access training as required / directed to enable participation in future

Person specification

Knowledge and Experience

• Basic or working or in depth knowledge of legislation related to primary care services
• Multi-disciplinary working/Multi-agency working
• Post registration practice within a secondary or primary care setting – Demonstrate/significant or Extensive
• Basic working or in depth knowledge of NHS polices affecting hospital avoidance.
• Basic or working or in depth knowledge of clinical governance.

Qualifications

• Registered Nurse/ Paramedic level 1 / 2
• Education to diploma level or able to demonstrate evidence of post registration experience at Band 5 within a similar primary care setting
• Evidence of personal and professional development

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently. Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

• Application screening: Your application will be reviewed against the person specification
• Interview: Typically, a panel interview with competency-based and values-based questions
• Assessment: Role-dependent assessments may include practical tasks or presentations
• Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note this vacancy may close early due to high volume of applications

Name Fiona Micheli Job title Clinical lead Care Navigation Centre Email address [e-mail] Telephone number 01922 604920 Additional information

For informal discussion about the post please contact Sarah Johnson, Care Navigation Team Lead, Intermediate Care Services on 01922 604920 option 1