Operational Lead - Unplanned Care

Central London Community Healthcare Nhs Trust; Waterford; On-site; GBP 60,000 - 67,000; Full time

Job summary

Central London Community Healthcare NHS Trust is recruiting a Band 8a Operational Lead for the Unplanned Care team based at BRE Building, Watford. You will provide senior clinical and operational leadership to deliver safe, high‑quality, person‑centred care across the neighbourhood services.

The role includes workload and capacity management, data/quality information development, and line management of Band 7 Community Practitioner leads.

Qualifications

• Registered allied health care professional or registered nurse
• Degree/masters level qualification relevant to community practice or evidence of recent CPD
• Post-graduate management and/or leadership training
• Clinical supervisor training
• Specialist Community Practitioner/District Nursing qualification

Responsibilities

• The Operational Lead has day-to-day responsibility for the effective and efficient clinical and operational management of the Neighbourhood Core Community Services.
• Accountability for workload allocation, capacity management, professional leadership, development of data and quality information, and direct line management of the Band 7 Community Practitioner leads within the team.
• Support the Clinical Service Manager and Head of Clinical Service in delivering the requirements set out within the service specification, to ensure the delivery of evidence based, community healthcare service 24/7.
• Lead transformation of local community services and translate the organisational clinical strategy to increase community healthcare provision.

Skills

Advanced leadership

Change management

Team leadership

Electronic clinical systems

Advanced computer literacy

Education

Registered allied health care professional or registered nurse

Degree/masters level qualification relevant to community practice

Post-graduate management and/or leadership training

Clinical supervisor training

Specialist Community Practitioner/District Nursing qualification

Tools

Electronic clinical systems

Job description

Job summary

CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting! We are recruiting a Band 8a Operational Lead to join our Unplanned Care team based at BRE Building, Watford. The postholder will provide operational and clinical leadership of the patient care services within the Unplanned Care team.

The integrated team includes nurses, paramedics, physiotherapists, occupational therapists, clinical support staff and administrators. Our Unplanned Care services include:

• Rapid Response
• Early Intervention Vehicle
• Discharge to Assess pathways
• Frailty Hospital at Home
• General Medical Virtual Hospital
• Overnight Service

The Operational Lead will provide effective, compassionate and inclusive leadership, helping colleagues deliver safe, high-quality and person-centred care in line with the Community Adult Health Services clinical model.

A key focus of the role will be the continued development of seamless, integrated services across primary care, acute care, community services and partner organisations.

The post holder must be able to work independently within the scope of the role and collaboratively with colleagues, other Trust services and external providers.

Applicants must have relevant clinical, leadership and management experience, together with effective communication and relationship-building skills.

Main duties of the job

The Operational Lead has the day-to-day responsibility for the effective and efficient clinical and operational management of the Neighbourhood Core Community Services. This will include accountability for workload allocation, capacity management, professional leadership, development of data and quality information, and direct line management of the Band 7 Community Practitioner leads within the team. The post holder will support the Clinical Service Manager and Head of Clinical Service in delivering the requirements set out within the service specification, to ensure the delivery of evidence based, community healthcare service 24 hours a day, 7 days a week.

The post holder will be a highly experienced registered professional, who has the ability to support the transformation of local community services. They will be familiar with the national agenda to modernise clinical careers and have an ability to translate the organisational clinical strategy to increase community healthcare provision into local practice and ensure that the workforce is fit for purpose and has the skills and competence that ensures the delivery of a service that meets the requirements set out within the service specification.

The role is approximately 20% clinical and there is an essential requirement for the postholder to hold a current professional registration as either a Registered Adults Nurse or AHP.

About us

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Details

Date posted: 19 October 2026

Pay scheme: Agenda for change

Band: Band 8a

Salary: £59,798 to £67,020 a year per annum, inclusive of HCAS

Contract: Permanent

Working pattern: Full-time

Reference number: 824-HERTS-8357492

Job locations: BRE, Bucknells road, Watford, WD25 9XX, United Kingdom

Essential qualifications

• Registered allied health care professional or registered nurse
• Degree/masters level qualification relevant to community practice or evidence of recent CPD
• Post-graduate management and/or leadership training
• Clinical supervisor training
• Specialist Community Practitioner/District Nursing qualification

Desirable qualifications

• Post Graduate masters level modular training

Essential experience

• Significant post-qualification experience in a relevant clinical field
• Demonstrate broad experience post registration working in a variety of core areas: Care of Elderly, Elderly Rehab, Orthopaedics / MSK, Neurology, Respiratory, Palliative Care, Long term conditions
• In depth experience of working within multi agency / multidisciplinary team
• Experience of working with single assessment process
• Experience participating in a research or audit project and implementing full audit cycle
• Experience in mentorship role
• Experience of leading and managing a team

Desirable experience

• Experience of managing a budget
• Experience of managing and investigating complaints
• Experience of managing and investigating serious incidents

Essential skills

• Experience of implementing change management programmes e.g. service development
• Demonstrate advanced leadership & management skills

Desirable skills

• Advanced computer literacy

Essential other

• Experience of electronic clinical systems

Desirable other

• Experience of delivering a mobile working solution

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer contact

Clinical Service Manager: Samantha Perry, [e-mail], 07880553526

Employer details

Employer name: Central London Community Health Trust

Employer's website: Apply through our website