Elective Access Co-ordinator

Walsall Healthcare; Walsall; On-site; GBP 26,000 - 27,000; Full time

Job summary

Walsall Healthcare NHS Trust is seeking an enthusiastic Elective Access Co-coordinator to join the team at Manor Hospital, Walsall. The post is 37.5 hours per week on a permanent basis, with responsibility for maximising clinic utilisation and delivering a centralised outpatient booking service.

You will work within the Access Team and Call Centre environment, using Careflow and e-RS systems, with a focus on delivering efficient capacity and demand management and supporting team leaders with

Qualifications

• GCSE Math and English or NVQ level 2 is required.
• Experience of using Hospital patient management systems (Lorenzo) is required.
• Experience with health and safety procedures is desirable.
• Experience with e-scription is desirable.

Responsibilities

• Maximise clinic utilisation across the trust by monitoring capacity and demand.
• Process scheduling requests in a timely manner.
• Book patients in line with local and national access targets for Cancer and Referral to Treatment standards.
• Provide a centralised booking service for Outpatient Clinics ensuring KPI targets are met.
• Support team leaders with IPDRs and training sessions.

Education

GCSE Math and English or NVQ level 2

Tools

Hospital patient management systems (Lorenzo)

Job description

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Main area Administration Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (37.5 hrs per week) Job ref 407-SURGERY-8299106-A

Site Manor Hospital Walsall Town Walsall Salary £25,760 - £27,476 per annum Salary period Yearly Closing 02/11/2026 23:59 Interview date 12/11/2026

Walsall Manor Hospital is a busy district general hospital offering compete range of acute services. The Trust primarily serves the immediate population of Walsall with some patients requiring more specialised treatment at other, neighbouring Trusts. The Trust continues to invest in its facilities and services, supporting high-quality care for the communities it serves.

This role offers the opportunity to work within our integrated care model, contributing to high-quality services that help people remain independent in their own homes and communities.

We are committed to investing in our workforce and creating an environment where colleagues can learn, contribute and develop. Our new Urgent Emergency Care Centre, opened in March 2023, demonstrates our ongoing investment in facilities and services.

As an employee, you’ll benefit from an attractive salary and comprehensive benefits package (detailed in Employer Description above), plus access to NHS pension arrangements and staff accommodation where available.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant, currently holding the Bronze Award, underlining our commitment to supporting the Armed Forces Community.

RESPECT – COMPASSION – TEAMWORK – PROFESSIONALISM

Job overview

Elective Access Team

1 x 37.5 hour post

Permanent

The Access team is looking to recruit an enthusiastic, self-motivated Elective Access Co-coordinator to complement our existing friendly team. Your involvement in our team will help fulfil our commitment to delivering maximum clinic utilisation across the trust by monitoring capacity and demandin conjunction with the Access Team leader.

You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using Careflow, e-RS booking systems and Directory of Services (update and maintenance).

We require good communication skills and an excellent telephone manner and professionalism is expected within this role at all times. You will have a good command of the English language with the ability to understand and accurately convey verbal and written information.

Mrs J Harris

01922 721172 ext 6835

Main duties of the job

• The Outpatient booking and slot utilisation coordinator is essential in maximising clinic utilisation across the trust. Monitoring Capacity and demand on behalf of the Access Team leader.
• Monitor scheduling mailboxes and process requests in a timely manner
• Using initiative to ensure patients are booked in line with local and National access targets for Cancer and Referral to Treatment standards.
• To work in the Access Team and Call Centre environment supporting the Elective Access Team Leader, to provide a professional efficient and effective centralised booking service for a variety of Outpatient Clinics ensuring KPI’s are maintained. Coordinating Administrators and call centre operatives work to ensure effective use of resources.
• To support the Elective Access Team leader, with departmental staff IPDR’s, 121’s and training sessions for the team.
• Coordinate the workload for the wider team. while accepting direction and delegation from Elective Access Team Leader and on daily priorities.
• Coordinating activities within the ERS to support the Team leader deliver effective capacity and demand
• Deputise for the elective Access Team Leader as required.
• Offer divisional support in transformation huddles and work streams.
• Responsible for communicating work plan and activities to the Access Administrators ensuring daily plan is delivered.

Working for our organisation

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Detailed job description and main responsibilities

• The Outpatient booking and slot utilisation coordinator is essential in maximising clinic utilisation across the trust. Monitoring Capacity and demand on behalf of the Access Team leader.
• Using initiative to ensure patients are booked in line with local and National access targets for Cancer and Referral to Treatment standards.
• To work in the Access Team and Call Centre environment supporting the Elective Access Team Leader, to provide a professional efficient and effective centralised booking service for a variety of Outpatient Clinics ensuring KPI’s are maintained. Coordinating Administrators and call centre operatives work to ensure effective use of resources.
• To support the Elective Access Team leader, with departmental staff IPDR’s, 121’s and training sessions for the team.
• Coordinate the workload for the wider team. while accepting direction and delegation from Elective Access Team Leader and on daily priorities.
• Coordinating activities within the ERS to support the Team leader deliver effective capacity and demand
• Deputise for the elective Access Team Leader as required.
• Offer divisional support in transformation huddles and work streams.
• Responsible for communicating work plan and activities to the Access Administrators ensuring daily plan is delivered.

Person specification

Qualification

• Pass at GSCE Math and English or NVQ level 2

Experience

• Experience of using Hospital patient management systems (e.g.Lorenzo)

Health and Safety

• Experience of working with health and Safety

E-scription

• Experience working with e-scription

Please note your application will be transferred from the NHS Jobs system to the internal Walsall Healthcare Trac System. All correspondence will be sent via Trac.

Sponsorship and Visas

We welcome applications from all candidates with the right to work in the UK, including those on Health and Care Visas, Graduate Visas, or other valid permissions. All candidates will be considered on equal terms.

This Trust currently recruits successfully from the domestic labour market and has a sufficient pool of suitably qualified candidates for Band 3 roles. Visa sponsorship is therefore not available for this role currently. Candidates who already hold the right to work in the UK, including those on an existing Health and Care Visa, Graduate Visa, or any other valid permission are welcome to apply and will be considered on equal terms. This position is reviewed regularly in line with Home Office guidance. Right to work will be verified at each stage of the recruitment and monitored throughout employment. All candidates who are offered a position will be required to provide evidence of their right to work in the UK as part of the pre-employment checks process. Where a candidates' right to work is derived from another person’s immigration permission, the Trust will discuss the implications of this with the candidate before a permanent post is confirmed, to ensure that both parties understand the terms on which employment can be sustained.

Recruitment and Selection Approach

In line with best practice and regulatory guidance, our selection process is fair, consistent and based on your ability to perform the role, contribute to the organisation and your potential for development.

What to expect:

Application screening: Your application will be reviewed against the person specification

Interview: Typically, a panel interview with competency-based and values-based questions

Assessment: Role-dependent assessments may include practical tasks or presentations

Timeline: We aim to complete the process within 47 days of the closing date. Recruitment Journey is attached to all live vacancies.

We are committed to making reasonable adjustments for disabled candidates at any stage. Please contact us to discuss your needs.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note this vacancy may close early due to high volume of applications