Care Coordinators

Voyage Care; Bridgwater; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Enhanced evening and weekend pay

Premium overtime rates

Wagestream

Blue Light Card

24/7/365 doctor line for colleagues &_

Cash plans for colleagues & families

Enhanced retirement leave

Long service awards

Job summary

Voyage Care in Bridgwater is seeking a Care Coordinator to join our DCA Office. You will deploy care delivery colleagues, ensure documentation is in place, and coordinate with families and healthcare professionals to keep people safe.

You will monitor live calls, handle day-to-day queries, schedule appointments, and maintain confidentiality. The role values experience in health and social care, strong IT skills, and a customer-service mindset.

Qualifications

• Experience in Health & Social Care.
• Experience using Microsoft Office; computer literate.
• Prior administration experience and customer service excellence.

Responsibilities

• Coordinate care delivery teams and ensure documentation is in place for new people supported, discharges and transfers.
• Conduct live call monitoring and act as first point of contact for day-to-day operational needs of care colleagues.
• Coordinate with families, healthcare professionals and external agencies, handle enquiries, schedule appointments and meetings.
• Handle all information with confidentiality.

Skills

Health & Social Care

Customer service

Administration

Tools

Microsoft Office

Job description

We're on the hunt for a Care Coordinator to join us in our DCA Office in Bridgwater. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people! As a Care Coordinator with us you'll play a pivotal role in ensuring the people we support are kept safe by ensuring our care delivery colleagues are deployed effectively and that all administration is undertaken in line with relevant regulations and legislation. You'll be responsible for the managing and coordinating of the care delivery team, you will play a key role in ensuring that the relevant documentation is in place for any new people we support, discharges and transfers. You'll conduct live call monitoring using bespoke software and be the first point of contact for day-to-day operational requirements of our care colleagues. You will also work alongside the management team to coordinate with families, healthcare professionals and external agencies, handle enquiries, schedule appointments and meetings and handle all information with confidentiality.

We're interested in our Care Coordinators having both the right experience and the right values. This is why at this service our Care Coordinators should have experience working in Health & Social Care, have experience in the use of Microsoft Office and be computer literate, have prior experience in an administration role, and have experience providing excellent customer service.

We embrace people's differences and encourage you to Be You, and so long as you've got the passion to make someone's life better, we can give you all the skills and development opportunities you need to build a great career. We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for progression as well as job security in a sector leading organisation.

Join Voyage Care and Feel Valued, we reward your dedication with:

• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream - giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card - hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards