Care Coordinator & Supervisor — Lead Quality Home Care

Melody Care; Aldershot; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Paid mileage

On-call payments

Training & development

Career progression

Job summary

Melody Care in Aldershot is seeking an experienced Care Coordinator or Care Supervisor to join our growing domiciliary care team. The role involves coordinating visits and ensuring clients receive compassionate, person-centred care. You will support carers, mentor staff, manage rosters, conduct supervisions, risk assessments and handle client/professional enquiries.

A full UK driving licence is required. This hands-on role includes on-call duties and offers progression within a supportive

Qualifications

• Previous experience as a Senior Carer, Care Coordinator or Care Supervisor within domiciliary care.
• Strong understanding of CQC standards and regulations.
• Excellent communication and leadership skills.
• Ability to manage schedules and prioritise workloads effectively.
• Experience supporting, supervising or training care staff.

Responsibilities

• Coordinating and scheduling care visits across the local area.
• Managing daily communication with carers and office staff.
• Matching carers to clients based on needs, preferences and continuity.
• Supporting and mentoring new and existing care staff in the field.
• Conducting spot checks, supervisions and competency assessments.
• Assisting with client assessments, care plans and risk assessments.
• Monitoring care planning systems and ensuring compliance.
• Handling enquiries from clients, families and healthcare professionals.
• Managing staff sickness, holidays and absence records.
• Responding to emergencies and participating in the on-call rota.
• Covering care visits when required in urgent situations.
• Supporting investigations, complaints and safeguarding concerns.
• Carrying out audits to ensure compliance and quality standards are maintained.
• Working closely with external professionals including OTs and healthcare teams.

Skills

Strong communication

Organisation

Problem-solving

Leadership

Carer support

Education

NVQ/QCF/RQF Level 3 Health & Social Care

Tools

Care planning software

IT systems

Job description

Melody Care in Aldershot is seeking an experienced Care Coordinator or Care Supervisor to join our growing domiciliary care team. The role involves coordinating visits and ensuring clients receive compassionate, person-centred care. You will support carers, mentor staff, manage rosters, conduct supervisions, risk assessments and handle client/professional enquiries.

A full UK driving licence is required. This hands-on role includes on-call duties and offers progression within a supportive