Care Coordinator / Reception Manager

NHS; Milton Keynes; On-site; GBP 27,000 - 35,000; Full time

Job summary

NHS Milton Keynes is seeking a dedicated Care Coordinator / Reception Manager to oversee the front desk operations and patient care coordination at a busy GP practice. The ideal candidate will demonstrate leadership skills, compassion, and experience in healthcare settings, ensuring high-quality patient service delivery.

Qualifications

• Experience in a healthcare setting is essential.
• Experience leading or managing a team is required.
• Must possess excellent communication and IT skills.

Responsibilities

• Manage and support the reception/admin team to provide high-quality patient-focused service.
• Coordinate staff rotas and oversee patient appointments.
• Act as the main contact for patients and ensure compliance with policies.

Skills

Leadership

Interpersonal Skills

Time Management

Problem Solving

Compassion

Education

GCSE or equivalent grading A-D

Tools

Systmone

Microsoft Office

Job description

NHS Milton Keynes, England, United Kingdom

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NHS Milton Keynes, England, United Kingdom

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Job Summary

Are you an experienced and empathetic professional looking to play a vital role in primary care? Our busy and friendly

Job Summary

Are you an experienced and empathetic professional looking to play a vital role in primary care? Our busy and friendly GP practice is seeking a dedicated Care Coordinator / Reception Manager to join our team and ensure the smooth running of our front desk and patient care coordination.

The role will be based across the main practice at Bedford Street Surgery and the branch site at Furzton Medical Centre and will include managing and supporting the reception and admin team to deliver high-quality, patient focused care. The role will support the management and clinical team and ensure the premises and protocols are monitored and updated.

You will be the key contact for patients and monitor and maintain the development and progress of the care navigators, with support from the supervisors. The role will support the management in audits and projects and require your attention to detail in coordinating care, addressing patient concerns and you will play a vital part in practice and mdt meetings.

The role requires someone with motivation and compassion who is able to deliver exceptional care, work independently and as part of a team, multitask and work calm and effectively under pressure.

If you think this role is for you and you have the experience required please submit your cv.

Main duties of the job

Manage and support the reception/admin team to deliver high-quality, patient-focused service.

Coordinate the provision of reception staff and rotas ensuring sufficient cover is provided for periods of leave and other staff absences, working seemlessly with the supervisors.

Oversee the coordination of patient appointments, follow-ups, and care navigation

Monitor the day-to-day running of reception and ensure efficient workflow

Act as a key point of contact for patients, clinicians, and external partners

Implement and monitor systems for triage using footfall and S1, undertake medical reporting and consent.

Support the clinical team and care coordination team in achieving QOF, IIF, and other performance targets.

Ensure compliance with CQC and NHS policies and procedures

Reviewing and updating reception procedures and pathways as required

Attend meetings and take and produce minutes and agendas

Support the management team in the compilation of practice reports and the practice development plan.

Carry out projects within designated timeframes to meet deadlines

Undertake staff reviews, training and appraisals.

About Us

We have two sites, one in Bletchley, Bedford Street Surgery and one in Furzton and are a partnership of five doctors, who serve over 16,000 patients.

Our practice population is continuing to grow as is our staffing. We have a variety of staff at both of our sites, including practice nurses, nurse practitioners, health care assistants, paramedics, pharmacists and specialist nurses offering a mdt team where we meet monthly to discuss patient care. In administration we have a care coordinator team and a care navigator team who work to provide health care appointments, follow ups and care signposting. Our teams are supported by secretaries, a finance team and practice manager.

Details

Date posted

05 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A3072-25-0000

Job locations

The Surgery

4 Bedford Street

Bletchley

Milton Keynes

Buckinghamshire

MK2 2TX

Furzton Medical Centre

67 Dulverton Drive

Furzton

Milton Keynes

MK4 1EW

Job Description

Job responsibilities

The care coordinator / reception manager is to oversee the day to day operations of the reception team, support front line care of patients and support the management plans, projects and operations within the practice.

The job will involve coordinating the provision of reception staff to ensure sufficient cover is provided whilst working with the supervisors to ensure the reception team have the required support to deliver patient care.

The manager with be responsible for building and maintenance checks, completing appraisals, running reports and act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice.

The successful candidate will support the management team by attending meetings and recording minutes and agendas as required and be able to support reception staff and patient care views at mdt meetings.

Organising day to day activities, adapting quickly to change and working under pressure whilst working autonomously and as part of a team are essential for the successful applicant.

Job Description

Job responsibilities

The care coordinator / reception manager is to oversee the day to day operations of the reception team, support front line care of patients and support the management plans, projects and operations within the practice.

The job will involve coordinating the provision of reception staff to ensure sufficient cover is provided whilst working with the supervisors to ensure the reception team have the required support to deliver patient care.

The manager with be responsible for building and maintenance checks, completing appraisals, running reports and act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice.

The successful candidate will support the management team by attending meetings and recording minutes and agendas as required and be able to support reception staff and patient care views at mdt meetings.

Organising day to day activities, adapting quickly to change and working under pressure whilst working autonomously and as part of a team are essential for the successful applicant.

Person Specification

Experience

Essential

• Experience of working in a health care setting
• Experience of leading / managing a team
• Excellent leadership skills
• Effective time management
• Good interpersonal skills
• Ability to work as a team member and autonomously
• Problem solving & analytical skills
• Experience of administrative duties
• Ability to follow policy and procedure
• Good Planning & Organising skills
• Committed to providing outstanding care and service to patients
• Approachable with a calm and practical but compassionate manner
  
  

Desirable

• Experience of working in a gp practice
• Excellent communication skills (written and oral)
• Strong IT skills (generic)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Systmone experinence
• Experience of working with the general public
  
  

Qualifications

Essential

• GCSE or equivalent grading A-D
  
  

Desirable

• Undertaken BLS, Safeguarding & GDPR training
  
  

Person Specification

Essential

• GCSE or equivalent grading A-D
  
  

Desirable

• Undertaken BLS, Safeguarding & GDPR training
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bedford Street Surgery

Address

The Surgery

4 Bedford Street

Bletchley

Milton Keynes

Buckinghamshire

MK2 2TX

Employer's website

https://www.bedfordstreetsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Bedford Street Surgery

Address

The Surgery

4 Bedford Street

Bletchley

Milton Keynes

Buckinghamshire

MK2 2TX

Employer's website

https://www.bedfordstreetsurgery.co.uk/ (Opens in a new tab)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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