Reception Manager

Fallow; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading restaurant as a Reception Manager, where you'll lead the front-of-house team and ensure world-class guest experiences. This dynamic role requires strong leadership and exceptional customer service skills in a fast-paced, premium environment. Enjoy benefits like competitive salary, career progression, and staff discounts while fostering diversity and inclusion.

Benefits

Competitive salary

Career progression

Continuous Learning and Development

Wellbeing initiatives

Employee discounts

Free welcome lunch

Supplier trips and staff parties

Increased holiday entitlement after three years

Enhanced parental leave

Sabbaticals after three years

Qualifications

• Previous experience as a Reception Manager in a premium venue.
• Strong leadership and management skills.
• Experience with booking and reservation systems preferred.

Responsibilities

• Lead front-of-house operations for a world-class guest experience.
• Train and develop the reception team.
• Handle VIP guests with professionalism and discretion.

Skills

Leadership

Customer service

Communication

Problem-solving

Organizational skills

Tools

SevenRooms

Job description

Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s.. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce.. . As the **Reception Manager** at Roe, you will be the face of our front-of-house operation, setting the tone for every guest’s experience. You will lead and inspire the reception team, take full ownership of reservations and guest flow, and ensure that our standard of service remains exceptional at every touchpoint. This is a hands-on leadership role requiring a dynamic and proactive individual who thrives in a fast-paced, high-end hospitality environment.. . **Key responsibilities:**. - Lead all front-of-house reception operations, ensuring a seamless, world-class guest experience.. - Train, develop, and motivate the reception team to deliver consistent excellence.. - Manage and optimize reservations, seating plans, and guest flow using SevenRooms or similar systems.. - Ensure VIP guests and high-profile clientele are handled with discretion and the utmost professionalism.. - Maintain a calm, solution-oriented approach when resolving guest issues or concerns.. - Work closely with FOH and management teams to refine operational procedures and enhance guest journeys.. - Uphold the presentation and atmosphere of the reception area, ensuring it remains organized and welcoming at all times.. - Use guest feedback and team input to drive continuous service improvement.. . . **About You:**. - Previous work experience as a Reception Manager within a premium, high-volume hospitality venue.. - Strong leadership and people management skills with a collaborative, supportive style.. - Exceptional communication, interpersonal, and customer service abilities.. - Proficient in managing booking and reservation platforms (experience with SevenRooms preferred).. - Meticulously organized, with excellent problem-solving and multitasking skills.. - Professional, polished, and composed—especially under pressure.. - A passion for hospitality and a genuine desire to create memorable guest experiences.. . . **The benefits:**. - Competitive salary.. - Career progression.. - Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses.. - Wellbeing initiatives.. - Reward and recognition schemes.. - Free welcome lunch for you and a guest.. - 50% restaurant discounts across the group.. - 25% Friends and Family discounts.. - 50% discount on company retail.. - Supplier trips, staff parties and team socials.. - Staff meal during your shift.. - Increased holiday entitlement after three years employment. . - Enhanced parental leave (after one year’s employment).. - Sabbaticals (after three years employment).. - Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night.. . . At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

Experience: Not required
Languages: English – Advanced
Employment: Full-time
Starting time: Immediate start!

About Fallow:

Modern British style cuisine