Care Coordinator / Reception Manager

NHS; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

Une pratique médicale dynamique recherche un Care Coordinator / Reception Manager pour superviser les opérations quotidiennes de l'équipe de réception. Le candidat idéal doit posséder des compétences solides en leadership, communication et en gestion du temps, tout en ayant une passion pour fournir des soins exceptionnels aux patients. En équipe, vous garantirez une expérience positive pour les patients et veillerez à la conformité aux normes de santé et de sécurité.

Qualifications

• Expérience dans un environnement de soins de santé et gestion d'équipe.
• Compétences interpersonnelles et de communication excellentes.
• Capacité à travailler en équipe et de manière autonome.

Responsibilities

• Gérer et soutenir l'équipe de réception pour offrir un service de qualité.
• Coordonner les rendez-vous des patients et assurer un bon fonctionnement du bureau.
• Participer aux réunions et rédiger des procès-verbaux.

Skills

Leadership

Time management

Interpersonal skills

Problem solving

Communication

Education

GCSE or equivalent grading A-D

Tools

Office

Outlook

Job description

Are you an experienced and empathetic professional looking to play a vital role in primary care? Our busy and friendly GP practice is seeking a dedicated Care Coordinator / Reception Manager to join our team and ensure the smooth running of our front desk and patient care coordination.

The role will be based across the main practice at Bedford Street Surgery and the branch site at Furzton Medical Centre and will include managing and supporting the reception and admin team to deliver high-quality, patient focused care. The role will support the management and clinical team and ensure the premises and protocols are monitored and updated.

You will be the key contact for patients and monitor and maintain the development and progress of the care navigators, with support from the supervisors. The role will support the management in audits and projects and require your attention to detail in coordinating care, addressing patient concerns and you will play a vital part in practice and mdt meetings.

The role requires someone with motivation and compassion who is able to deliver exceptional care, work independently and as part of a team, multitask and work calm and effectively under pressure.

If you think this role is for you and you have the experience required please submit your cv.

Main duties of the job

Manage and support the reception/admin team to deliver high-quality, patient-focused service.

Coordinate the provision of reception staff and rotas ensuring sufficient cover is provided for periods of leave and other staff absences, working seemlessly with the supervisors.

Oversee the coordination of patient appointments, follow-ups, and care navigation

Monitor the day-to-day running of reception and ensure efficient workflow

Act as a key point of contact for patients, clinicians, and external partners

Implement and monitor systems for triage using footfall and S1, undertake medical reporting and consent.

Support the clinical team and care coordination team in achieving QOF, IIF, and other performance targets.

Ensure compliance with CQC and NHS policies and procedures

Reviewing and updating reception procedures and pathways as required

Attend meetings and take and produce minutes and agendas

Support the management team in the compilation of practice reports and the practice development plan.

Carry out projects within designated timeframes to meet deadlines

Undertake staff reviews, training and appraisals.

About us

We have two sites, one in Bletchley, Bedford Street Surgery and one in Furzton and are a partnership of five doctors, who serve over 16,000 patients.

Our practice population is continuing to grow as is our staffing. We have a variety of staff at both of our sites, including practice nurses, nurse practitioners, health care assistants, paramedics, pharmacists and specialist nurses offering a mdt team where we meet monthly to discuss patient care. In administration we have a care coordinator team and a care navigator team who work to provide health care appointments, follow ups and care signposting. Our teams are supported by secretaries, a finance team and practice manager.

Job responsibilities

The care coordinator / reception manager is to oversee the day to day operations of the reception team, support front line care of patients and support the management plans, projects and operations within the practice.

The job will involve coordinating the provision of reception staff to ensure sufficient cover is provided whilst working with the supervisors to ensure the reception team have the required support to deliver patient care.

The manager with be responsible for building and maintenance checks, completing appraisals, running reports and act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice.

The successful candidate will support the management team by attending meetings and recording minutes and agendas as required and be able to support reception staff and patient care views at mdt meetings.

Organising day to day activities, adapting quickly to change and working under pressure whilst working autonomously and as part of a team are essential for the successful applicant.

Person Specification

Experience

• Experience of working in a health care setting
• Experience of leading / managing a team
• Excellent leadership skills
• Effective time management
• Good interpersonal skills
• Ability to work as a team member and autonomously
• Problem solving & analytical skills
• Experience of administrative duties
• Ability to follow policy and procedure
• Committed to providing outstanding care and service to patients
• Approachable with a calm and practical but compassionate manner
• Experience of working in a gp practice
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Experience of working with the general public

Qualifications

• GCSE or equivalent grading A-D

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.