Care Coordinator - Manor Royal Business District, Crawley

Manor Royal Business District; Crawley; On-site; GBP 27,000 - 28,000; Full time

Job summary

Ansa Care Ltd is hiring a Care Coordinator to join our team in the Crawley area. You will coordinate care services, manage staff rotas, and ensure smooth day-to-day operation delivering safe, person-centred care.

The role requires at least one year of relevant experience, strong organisational and communication skills, and proficiency with IT tools. We offer a competitive salary of £27,000–£28,000 per annum and supportive team environment.

Qualifications

• Minimum one year of relevant care coordination experience.
• Excellent organisational and time-management abilities.
• Strong written and verbal communication skills.
• Proficient IT skills including MS Office and email.
• Confidentiality, safeguarding, and person-centred care understanding.

Responsibilities

• Coordinate and manage staff rotas to ensure continuous care.
• Schedule visits and arrange cover for absences.
• Communicate with clients, families, staff, and management.
• Maintain accurate care schedules and records.
• Support care plan reviews and promote person-centred care.
• Respond to queries and changes in client needs.
• Assist with on-call rotations and after-hours support.

Skills

Care coordination

Organisational skills

Communication skills

IT skills

Team working

Confidentiality & safeguarding

Education

GCSE English and Maths

Level 3 Diploma in Adult Care

Leadership & Management for Adult Care (Level 3/5)

Tools

Care management software

Electronic rota systems

Job description

WE’RE HIRING: CARE COORDINATOR

Join the Ansa Care Ltd Team!

Salary: £27,000–£28,000 per annum Experience: Minimum 1 year in a relevant role

Are you organised, proactive, and passionate about delivering high-quality care? Ansa Care Ltd is looking for a dedicated Care Coordinator to join our team and help ensure our clients receive safe, reliable, and person-centred care.

If you have excellent organisational skills, enjoy working with people, and can thrive in a fast-paced environment, we would love to hear from you!

About the Role

As a Care Coordinator, you will be responsible for coordinating care services, managing staff rotas, maintaining effective communication between clients and care staff, and ensuring the smooth day-to-day running of our care services.

Key Responsibilities

• Coordinate and manage staff rotas to ensure continuity of care and appropriate staffing levels.
• Schedule care visits and arrange cover for sickness, absences, and last-minute changes.
• Communicate effectively with clients, families, care staff, and management.
• Monitor care calls, staff attendance, punctuality, and scheduling issues.
• Maintain accurate records, care schedules, and administrative documentation.
• Respond promptly and professionally to queries, concerns, and changes in clients’ needs.
• Support care plan reviews and promote person-centred care.
• Assist with resolving staffing issues and escalating concerns where necessary.
• Maintain compliance with safeguarding procedures, company policies, confidentiality requirements, and relevant CQC standards.
• Support the smooth daily operation of domiciliary care services.
• Carry out spot checks and supervision of staff
• Liaising with professionals, attending meeting with care professionals
• Maintain accurate records of on-call activities, incidents, decisions, and actions taken
• Participate in the on-call rota to provide support outside normal office hours, including evenings, weekends, and public holidays as required.

Essential Requirements

• A minimum of one year’s relevant experience in care coordination, domiciliary care, rota planning, or a similar health and social care role.
• Excellent organisational, time-management, and problem-solving skills.
• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office, email, and spreadsheets.
• A professional, empathetic, and client-focused approach.
• Ability to work independently and as part of a team.
• Understanding of confidentiality, safeguarding, and person-centred care.

Desirable Qualifications and Experience

• GCSE English and Maths or equivalent.
• Level 3 Diploma in Adult Care or an equivalent recognised qualification.
• Level 3 or Level 5 qualification in Leadership and Management for Adult Care.
• Previous experience using care management software or electronic rota systems.
• Knowledge of CQC regulations and domiciliary care procedures.

Why Join Ansa Care?

• Competitive annual salary of £27,000–£28,000.
• Opportunity to develop your career within the health and social care sector.
• Work with a team committed to providing high-quality, person-centred care.
• Make a meaningful contribution to the lives of the people we support.