Care Coordinator — Build Exceptional Local Care

Helping Hands Home Care; Monmouth; On-site; GBP 28,000 - 30,000; Full time

Job summary

Helping Hands Home Care in Monmouth is seeking a Branch Care Supervisor to assist the Branch Care Manager and deliver exceptional care across the local area. You will allocate carers to ensure high-quality support and supervise care delivery to maintain strong standards.

The role emphasizes CQC/CIW compliance, a Level 3 Diploma in Adult Care, and requires a full UK driving licence with access to a vehicle for on-site activities in the West 3 department.

Qualifications

• Experience in care, supervisory role preferred.
• Strong communication skills and people-focused approach.
• Understanding of CQC/CIW standards and best practice.

Responsibilities

• Support Branch Care Manager to deliver care across local area.
• Allocate carers effectively to ensure consistent, high-quality support.
• Complete supervisions and observations on time to aid carer development.
• Recruit and onboard new carers to strengthen branch capacity.
• Review and update care plans reflecting customer needs and wellbeing.
• Identify opportunities to grow the branch and engage with the community.
• Champion excellent customer service in every interaction.

Skills

Strong communication

Supervisory experience

Care sector knowledge

Decision-making

People-first approach

Education

Level 3 Diploma in Adult Care

Job description

Helping Hands Home Care in Monmouth is seeking a Branch Care Supervisor to assist the Branch Care Manager and deliver exceptional care across the local area. You will allocate carers to ensure high-quality support and supervise care delivery to maintain strong standards.

The role emphasizes CQC/CIW compliance, a Level 3 Diploma in Adult Care, and requires a full UK driving licence with access to a vehicle for on-site activities in the West 3 department.