Care Coordinator

Helping Hands Homecare; Clayhanger; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days’ annual leave

Blue Light Card discounts

Employee assistance programme

Support with nationally recognisedqual

Refer-a-friend bonus scheme

Welcoming, inclusive culture whereYour

Job summary

Helping Hands Homecare, Inc. in Walsall is seeking a Care Coordinator to work closely with the Branch Care Manager, supporting carers, customers and the community to ensure every visit is well-planned and delivered with compassion.

You’ll allocate carers, supervise visits, help recruit and onboard staff, and review care plans to reflect each customer’s needs while upholding CQC/CIW standards and maintaining excellent customer service.

Qualifications

• Level 3 Diploma in Adult Care or willingness to work towards it.
• Experience in the care sector, ideally in a supervisory role.
• Strong understanding of CQC/CIW regulatory standards and best practice.
• Full UK driving licence and access to your own vehicle.
• Excellent communication, confident decision-making and a people-first approach.

Responsibilities

• Support Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans to reflect customer needs, preferences and wellbeing.
• Look for opportunities to grow the branch through local engagement and activity.
• Champion brilliant customer service and ensure interactions are kind.
• Support on-call duties in line with the branch rota.

Skills

Communication skills

Decision making

People-first approach

Customer service

Supervisory experience

Education

Level 3 Diploma in Adult Care

Job description

Care Coordinator

Department: West 6

Employment Type: Permanent - Full Time

Location: Walsall

Reporting To: Jaspreet Nijjar

Compensation: £27,825 - £29,925 / year

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As a Care Coordinator, you’ll be at the heart of keeping extraordinary care running smoothly. Working closely with your Branch Care Manager, you’ll support carers, customers and the wider community, making sure every visit is well-planned, every team member feels supported, and every customer receives care they can truly rely on.

What you’ll do

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.
• Support on-call duties in line with the branch rota.

What you’ll bring

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• A good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication skills, confidence in decision-making and a supportive, people-first approach.

Why Helping Hands?

• Clear pathways for learning and career progression.
• 25 days’ annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• Refer-a-friend bonus scheme.
• A welcoming, inclusive culture where your voice matters and your work has real impact.