Care Coordinator ( Hinckley, Leicestershire)

New Age Care; Hinckley; On-site; GBP 25,000 - 31,000; Full time

Job summary

New Age Care Limited is seeking a compassionate, organised Care Coordinator to support the delivery of safe, high-quality domiciliary and live-in care services in Hinckley and surrounding areas.

You will coordinate care packages, manage staff rotas, and support care teams to ensure person-centred care that meets each service user’s needs and preferences. This role involves supervising staff, conducting assessments, and ensuring compliance with care standards.

Qualifications

• Experience in health or social care.
• Strong organisational and communication skills.
• Good IT and record-keeping skills.
• Ability to prioritise and work under pressure.
• A compassionate, professional and person-centred approach.
• Understanding safeguarding, confidentiality and care standards.
• Desirable: Care Coordinator experience, Level 2 or 3 Health & Social Care qualification, domiciliary or live-in care experience.

Responsibilities

• Coordinate daily care schedules and rotas to ensure continuity of care.
• Coordinate live-in care placements according to client needs.
• Allocate staff according to skills, availability, and training.
• Monitor care delivery and service user wellbeing during visits.
• Provide guidance and supervision to care staff to maintain standards.
• Support induction, training, and competency assessments.
• Conduct quality checks and medication audits to ensure compliance.
• Monitor missed or disrupted visits and arrange cover when required.
• Respond to concerns, incidents, complaints, and safeguarding issues as needed.
• Maintain accurate care records and audit documentation.
• Communicate effectively with service users, families and healthcare professionals.
• Assist Registered Manager with day-to-day service improvements.

Skills

Health & social care experience

Organisational skills

Communication

IT & record-keeping

Prioritisation & pressure

Compassionate & person-centred

Safeguarding & confidentiality

Job description

New Age Care Limited

Salary: From £28,000

Location: Hinckley & Surrounding Areas

About the Role

New Age Care is seeking a compassionate, organised and proactive Care Coordinator to support the delivery of safe, high-quality domiciliary and live-in care services.

You will coordinate care packages, manage staff rotas, support care teams and ensure service users receive person-centred care that meets their individual needs.

Key Responsibilities

• Coordinate daily care schedules, staff rotas and live-in care placements to ensure continuity of care.

• Conduct care assessments, reviews, and update individual care plans in line with service users’ needs and preferences.

• Allocate care staff according to their skills, availability, training and competencies.

• Monitor care delivery, service user wellbeing and quality of service through regular visits and feedback.

• Provide guidance, support and supervision to care staff, promoting teamwork and high professional standards.

• Support staff induction, training, competency assessments and ongoing development.

• Complete regular quality checks, spot checks and medication audits to ensure compliance with care standards.

• Monitor missed, late or disrupted visits and arrange appropriate cover when required.

• Respond to concerns, incidents, complaints and safeguarding issues, escalating where necessary.

• Maintain accurate care records, staff information, audit reports and other relevant documentation.

• Communicate effectively with service users, families, care staff and healthcare professionals.

• Support the Registered Manager and Care Manager with the day-to-day running and continuous improvement of the service.

What We’re Looking For

• Experience in health or social care.

• Strong organisational and communication skills.

• Good IT and record-keeping skills.

• Ability to prioritise and work under pressure.

• A compassionate, professional and person-centred approach.

• Understanding safeguarding, confidentiality and care standards.

Desirable: Care Coordinator experience, a Level 2 or 3 Health & Social Care qualification, and experience in domiciliary or live-in care.

Join Our Team

Be part of a dedicated team committed to delivering compassionate, safe and high-quality care, making a meaningful difference to the lives of the people we support.