Care Coordinator — Dynamic Home Care, Plymouth

Active Care Group; Devon and Torbay; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Training and development opportunities

Employee rewards app

Employee assistance programme

Nest pension

Health plan for you and family

Refer a Friend scheme

Job summary

Active Care Group in Plymouth is seeking a Care Coordinator to manage weekly care scheduling and healthcare coordination in clients’ own homes. The role is office-based, 37.5 hours per week, Monday to Friday, 9am–5:30pm, with on-call rota (1 week in 6).

You will handle high volumes of calls and ensure safeguarding and regulatory standards are met. You should have prior Care Coordinator experience, excellent communication, and a calm, adaptive, can-do attitude.

Qualifications

• Previous experience as a Care Coordinator
• Excellent customer service and communication skills.
• The ability to remain composed and professional in high-pressure situations.
• A flexible, dynamic, “can-do” attitude with a strong work ethic.
• The confidence to work both independently and as part of a close-knit, supportive team.
• Willingness to learn, adapt, and grow within a busy environment.

Responsibilities

• Co-ordinating and scheduling care each week, ensuring clients receive seamless support in their own homes
• Handling a high volume of inbound and outbound calls to both clients and care workers
• Reacting quickly to last-minute changes, emergencies, and staffing challenges
• Keeping your Team Leader fully updated on any critical issues
• Ensuring compliance with policies and procedures, with a sharp eye on safeguarding, continuity of care, and regulatory standards
• Communicating clearly and compassionately, even when conversations are challenging or sensitive
• Thinking on your feet, solving problems fast, and helping the team deliver under pressure
• Competently represent the company and maintain/develop positive relationships with internal and external stakeholders

Skills

Care coordination

Customer service

Communication

Calm under pressure

Teamwork

Job description

Active Care Group in Plymouth is seeking a Care Coordinator to manage weekly care scheduling and healthcare coordination in clients’ own homes. The role is office-based, 37.5 hours per week, Monday to Friday, 9am–5:30pm, with on-call rota (1 week in 6).

You will handle high volumes of calls and ensure safeguarding and regulatory standards are met. You should have prior Care Coordinator experience, excellent communication, and a calm, adaptive, can-do attitude.