Care Coordinator- Domiciliary

Hartwig Care Limited; Greater London; Remote; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Fast-track offer

DBS paid

Training program

Career growth

Blue Light Card discounts

20 days leave

EAP access

Job security

Supportive team

Job summary

Hartwig Care Limited is seeking an experienced Care Coordinator to join our team in the UK. The role involves leading care operations, coordinating schedules, guiding care workers, and ensuring high‑quality client support.

The position requires flexibility for evenings, weekends, and participation in an on‑call rota. The ideal candidate will have at least two years in a Care Coordination role, strong leadership, and proficiency with electronic rostering and care planning systems.

Qualifications

• Minimum of 2 years’ experience as a Care Coordinator in Health & Social Care.
• NVQ Level 3 in Health & Social Care or willingness to work towards it.
• Strong leadership and people management abilities.

Responsibilities

• Ensure care visits align with Hartwig Care’s continuity and flexibility standards.
• Allocate client visits to suitable care workers based on needs.
• Provide up‑to‑date visit information and policy guidance to staff.
• Record information from care workers and maintain timely reports.
• Schedule care worker reviews and team meetings as planned.
• Monitor rota accuracy by cross‑checking planned vs actual visits.
• Support service monitoring, quality assurance, and client safety improvements.
• Communicate daily updates and changes to care staff.
• Manage incoming calls and messages via the telephone system.

Skills

Care coordination

Leadership

Teamwork

Communication

Scheduling

Education

NVQ3 HSC

Tools

Care planning software

Rostering system

Job description

Specific Hours: Full-time (37.5 hours per week, flexibility required including evenings, weekends and participation in the on‑call rota)

Are you an experienced Care Coordinator?

Are you a compassionate, organised, and proactive care professional with strong leadership abilities?

Do you enjoy the fast pace of Domiciliary Care?

Do you want to progress your career in the Care sector?

If the answer is YES, Hartwig Care is seeking a committedCare Coordinatorto join our dedicated team. This is a rewarding opportunity to make meaningful impact by supporting clients and guiding care staff to deliver exceptional service.

This is an excellent chance to join a progressive, supportive, and quality‑driven organisation, and to play an active role in shaping the services that Hartwig Care provides to its clients.

**Please note: This role is not eligible for sponsorship, as it does not meet the required salary or skills criteria.

Benefits of Working With Us

• Fast-tracked job offer system
• Enhanced DBS Check – provided at no cost
• Ongoing training
• Opportunities forpersonal and professional growth and development
• In‑store discounts with a Blue Light Card, offeringexclusive savings across a range of high‑street retailers
• Paid Time Off – 20 days annual leave + bank holidays
• Employee Assistant Programme (EAP) – offering free confidential access to counselling and tailored support programmes
• Job security
• A supportive and welcoming working environment
• And more

Requirements

• Highly motivated, ambitious, and passionate about delivering high‑quality care services
• Strong attention to detail and accuracy when managing schedules and reports
• Ability to work collaboratively with Care Managers, care workers, and other team members
• Previous experience as a Care Coordinator in Health & Social Care (minimum of 2 years)
• Experience with electronic care planning/rostering systems
• Proven ability to manage and maintain a high‑quality, dynamic care service
• Excellent people management and communication skills
• Strong leadership and teamwork abilities
• NVQ Level 3 in Health & Social Care or willingness to work towards it

Key Responsibilities

• Ensure that care worker visits are delivered in line with Hartwig Care’s commitment to continuity and flexibility.
• Ensure all client visits take place on time and are allocated to the most appropriate care workers based on individual needs.
• Provide care workers with all necessary and up‑to‑date information regarding client visits, service delivery expectations, and company policies.
• Receive and record information and reports from care workers- both verbally and in writing- within agreed timelines.
• Coordinate and schedule care worker review meetings and team meetings, ensuring they take place as planned.
• Cross‑check actual visits against planned bookings to ensure accuracy and consistency in the rota.
• Support ongoing improvements in service monitoring, quality assurance, and client safety.
• Assist Care Managers in communicating daily updates, visit changes, and key information to care workers.
• Manage incoming phone calls and text messages, taking messages and redirecting communications as appropriate through the telephone system.