Care Coordinator

Helping Hands Home Care; Monmouth; On-site; GBP 28,000 - 30,000; Full time

Job summary

Helping Hands Home Care in Monmouth is seeking a Branch Care Supervisor to assist the Branch Care Manager and deliver exceptional care across the local area. You will allocate carers to ensure high-quality support and supervise care delivery to maintain strong standards.

The role emphasizes CQC/CIW compliance, a Level 3 Diploma in Adult Care, and requires a full UK driving licence with access to a vehicle for on-site activities in the West 3 department.

Qualifications

• Experience in care, supervisory role preferred.
• Strong communication skills and people-focused approach.
• Understanding of CQC/CIW standards and best practice.

Responsibilities

• Support Branch Care Manager to deliver care across local area.
• Allocate carers effectively to ensure consistent, high-quality support.
• Complete supervisions and observations on time to aid carer development.
• Recruit and onboard new carers to strengthen branch capacity.
• Review and update care plans reflecting customer needs and wellbeing.
• Identify opportunities to grow the branch and engage with the community.
• Champion excellent customer service in every interaction.

Skills

Strong communication

Supervisory experience

Care sector knowledge

Decision-making

People-first approach

Education

Level 3 Diploma in Adult Care

Job description

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers. Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

Department: West 3

Location: Monmouth

Compensation: £27,825 - £29,925 / year

from £27825 to £29925 per year

What you’ll do

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.

What you’ll bring

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• A good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication skills, confidence in decision-making and a supportive, people-first approach.