Care Coordinator

West Suffolk Clinical Commissioning Group; Milton Keynes; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

East MK PCN in Milton Keynes seeks a permanent full-time Care Coordinator to support proactive, personalised care for frail patients. The role involves coordinating care planning appointments, gathering patient information, and producing high-quality care plans within clinical systems.

Training and supervision are provided, with duties across multiple sites and close collaboration with ICST and MDT colleagues to deliver patient-centred care.

Qualifications

• Experience of working within healthcare, the voluntary or community sector, to support vulnerable groups.
• Diploma Level 2 in Health and Social Care, or an equivalent qualification (desirable not essential).
• Familiar with local resources and services, including how to access them.
• Motivated by helping people, with care and empathy.
• Able to deliver person-centred support with holistic care planning assessments.
• Strong listening and communication skills.
• Ability to work with frail or vulnerable patients.
• Good administrative and organisational skills.
• IT competency (clinical systems, MS Office)

Responsibilities

• Assist in the coordination and delivery of care planning appointments for frail and complex patients
• Prepare patients for care planning discussions
• Undertake agreed parts of care planning appointments (e.g. gathering patient information and goals)
• Document care plans accurately within the clinical system
• Act as a first point of contact for patients and carers
• Work with ICST and MDT members to deliver coordinated and patient-centred care
• Book appointments and maintain patient records
• Using clinical systems on a daily basis, with confidence to run searches and keep care records up-to-date.
• Create reports when needed

Skills

Healthcare experience

Active listening

Communication skills

IT competency

Education

Diploma Level 2 in Health and Social Care

Tools

MS Office

Clinical systems

Job description

About the Role

East MK PCN is seeking a permanent care coordinator to join the team on a full-time basis.The post-holder may be required to work across multiple sites within the PCN.

The care coordinator will support the delivery of proactive, personalised care to patients with frailty by working closely with the integrated community support team (ICST) and wider multidisciplinary team (MDT).

The role will involve assisting with care planning appointments, undertaking defined elements of patient interaction, and completing associated administrative tasks to ensure accurate, high-quality care plans are developed, recorded, and reviewed.Training and supervision will be provided.

The main duties of the role include:

• Assist in the coordination and delivery of care planning appointments for frail and complex patients
• Prepare patients for care planning discussions
• Undertake agreed parts of care planning appointments (e.g. gathering patient information and goals)
• Document care plans accurately within the clinical system
• Act as a first point of contact for patients and carers
• Work with ICST and MDT members to deliver coordinated and patient-centred care
• Book appointments and maintain patient records
• Using clinical systems on a daily basis, with confidence to run searches and keep care records up-to-date.
• Create reports when needed
  

About the Candidate

If you are a skilled care coordinator, with excellent person-centred planning experience and strong local knowledge for accessing key support, then we would love to hear from you.

The ideal applicant will have the following skills, experience and qualifications:

• Experience of working within healthcare, the voluntary or community sector, to support vulnerable groups.
• Diploma Level 2 in Health and Social Care, or an equivalent qualification (desirable not essential).
• Familiar with local resources and services, including how to access them.
• Motivated by helping people, with care and empathy.
• Able to deliver person-centred support in a non-judgmental way.Experience of completing holistic person-centred care planning assessments.
• Strong listening and communication skills.
• Ability to work with frail or vulnerable patients
• Good administrative and organisational skills
• IT competency (clinical systems, MS Office)

About Us

EAST:MK PCN consists of 4 practices in Milton Keynes, covering a total population of approximately 52,000 patients.

Our overarching objective is to deliver the highest standard of care. We work collaboratively with colleagues in the NHS, public and community services to make as much of an impact to improving patient access and care. Patient-centred care is a firm belief in our network, and we are looking for energetic and proactive individuals that will enjoy working in a vibrant team.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.