Care Coordinator

Home Instead; West Midlands; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Full training and ongoing support

Flexible holiday scheduling

24/7 Employee Assistance Programme

Friendly local management support

Enhanced DBS check

Job summary

Home Instead is seeking a organised Scheduler to join our local team in Shrewsbury, Oswestry & Wem. This role focuses on building efficient weekly schedules, managing changes, and matching Care Professionals to clients, ensuring continuity of care and strong relationships.

You will work with the care and recruitment teams to resource packages, maintain records, and respond quickly to shifts while upholding high standards of service and local knowledge of Shrewsbury, Oswestry and Wem.

Qualifications

• Experience in a scheduling or coordination role (home care, health, logistics or similar).
• Confident IT skills, including Microsoft Office and CRM systems.
• Excellent communication skills with a calm, positive and resilient approach.
• Strong organisational and prioritisation skills with great attention to detail.
• Ability to work independently, think logically and meet deadlines.
• A collaborative team player who builds rapport quickly and professionally.
• An understanding of the geography of Shrewsbury, Oswestry and Wem is essential.

Responsibilities

• Build and manage effective weekly schedules, factoring in travel time, holidays, training and last-minute changes.
• Respond calmly and accurately to schedule adjustments, working closely with the wider team.
• Match Care Professionals to new clients and arrange introductions alongside the client services team.
• Promote continuity of care by scheduling the same Care Professionals at consistent times wherever possible.
• Develop strong, professional relationships with clients and Care Professionals.
• Maintain accurate records on the electronic scheduling system.
• Work with recruitment and care teams to ensure care packages are resourced in a timely and sustainable way.

Skills

Scheduling experience

CRM experience

Communication skills

Organisation & detail

Independent working

Team player

Geography knowledge

Tools

Microsoft Office

CRM systems

Job description

Company Description

Home Instead Shrewsbury, Oswestry & Wem is an award-winning home care provider, supporting people to live independently in their own homes with dignity, respect and consistency. Our local office is built on strong relationships, high standards and a genuine commitment to both our clients and our Care Professionals.

Job Description

We are looking for an organised, resilient and people-focused Scheduler to join our local team.

This role is available due to the current post holder progressing within the company, reflecting our strong commitment to internal development.

This is a key coordination role, ensuring care schedules are efficient, responsive and centred around the needs of both clients and Care Professionals.

You will:

• Build and manage effective weekly schedules, factoring in travel time, holidays, training and last-minute changes.
• Respond calmly and accurately to schedule adjustments, working closely with the wider team.
• Match Care Professionals to new clients and arrange introductions alongside the client services team.
• Promote continuity of care by scheduling the same Care Professionals at consistent times wherever possible.
• Develop strong, professional relationships with clients and Care Professionals.
• Maintain accurate records on the electronic scheduling system.
• Work with recruitment and care teams to ensure care packages are resourced in a timely and sustainable way.

Qualifications

• Experience in a scheduling or coordination role (home care, health, logistics or similar).
• Confident IT skills, including Microsoft Office and CRM systems.
• Excellent communication skills with a calm, positive and resilient approach.
• Strong organisational and prioritisation skills with great attention to detail.
• Ability to work independently, think logically and meet deadlines.
• A collaborative team player who builds rapport quickly and professionally.
• An understanding of the geography of Shrewsbury, Oswestry and Wem is essential.

Additional Information

• Salary: £25,000 per annum, increasing following a successful probationary period.
• Full training and ongoing support provided.
• Flexible holiday scheduling
• 24/7 Employee Assistance Programme
• Friendly, responsive local management support
• Subject to an enhanced DBS check.

Home Instead is committed to safeguarding adults and promoting equality, diversity and inclusion.