Care Coordinator

TieTalent; Twickenham; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading home care provider is seeking a Care Coordinator to manage and develop their domiciliary service in Hounslow. This role involves overseeing care team operations, ensuring compliance with CQC standards, and delivering high-quality support to service users. The ideal candidate will have experience in health and social care, strong management skills, and a commitment to improving the quality of life for vulnerable individuals.

Benefits

Company-issued mobile phone

Ongoing support and professional development

20 days holiday plus bank holidays

Qualifications

• Experience in Care Coordinating or at least 2 years in Health & Social Care preferred.
• Full driving license and access to a vehicle preferred.

Responsibilities

• Roster and template care calls using an electronic system.
• Direct management of the care team, monitoring staff development.
• Create, manage, and monitor customer care plans.

Skills

Commitment to improving quality of life

Knowledge of CQC standards

Flexibility

Experience with rostering care calls

Education

NVQ Level 3 Health & Social Care

Job description

About

Care Outlook is an expanding leading home care provider in London and South East of England since 2005.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a Care Coordinator to maintain and develop our domiciliary service in our Hounslow branch.

Core Duties & Responsibilities as Care Coordinator

1. Roster and template care calls using an electronic system.
2. Direct management of the care team, monitoring staff development through supervisions, appraisals, and training to assist them in delivering high-quality service.
3. Create, manage, and monitor customer care plans, ensuring staff rotas meet service users’ needs and aspirations.
4. Ensure care assessments, care, and risk planning meet best practices and customer aspirations.
5. Work with the Recruitment Team to ensure sufficient current and future staffing levels.
6. Provide care services to service users in emergencies, arrange emergency cover when required, and cover calls as needed.
7. Ensure telephones are answered promptly and staff communicate politely and respectfully.
8. Work alongside the Branch Manager to ensure all quality standards, complaints, and comments are addressed promptly.
9. Participate in the paid on-call rota.
10. Implement measures to comply with CQC regulations and work towards achieving high care standards.

Benefits for Care Coordinators

• Salary £25,000 - £28,000
• Company-issued mobile phone
• Ongoing support and professional development
• 20 days holiday plus bank holidays
• Opportunity to work with an expanding leading home care provider

Candidate Requirements

• 100% committed to improving the quality of life for vulnerable people
• Flexibility to cover on-call duties as needed
• Knowledge of CQC standards and compliance (essential)
• Experience with rostering care calls on an electronic system
• Experience in Care Coordinating or at least 2 years in Health & Social Care (preferred)
• Full driving license and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you possess the skills and experience listed above and want to make a difference in people's lives, this could be your next role.

Location: Twickenham, England

Languages: English