Client Care Coordinator (West London)

NHS; London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Join a leading provider of sexual and reproductive healthcare as a Client Care Coordinator. You'll be the first point of contact for clients, handling administrative tasks and empowering clients with informed choices. This role offers comprehensive training and a supportive environment.

Qualifications

• Prior experience in healthcare is desirable, though not essential.

Responsibilities

• Handle a variety of administrative tasks including phone consultations.
• Provide essential support and guidance to clients.

Skills

Client Support

Administrative Tasks

Job description

Job summary

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK:

https://globaleur232.dayforcehcm.com/CandidatePortal/en-GB/msichoices/Posting/View/5732

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

Join our team as the first point of contact for our clients, where you'll handle a variety of administrative tasks including phone consultations, data processing, and reception duties to ensure seamless client care. You'll have the opportunity to interact with clients both in person and over the phone, providing essential support and guidance throughout their journey.

Join a supportive team, empowering clients with informed choices

In addition to working in a friendly and supportive environment alongside clinical and non-clinical colleagues, you'll play a key role in helping clients make informed reproductive choices. Prior experience in healthcare is desirable, though not essential, as we offer comprehensive training.

About us

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

We are proud to be a disability confident level two employer and give equal consideration to all qualified applicants regardless of race, ethnicity, religion, gender, gender identity/expression, sexual orientation, national origin, disability, or age. MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people, and vulnerable adults. We pride ourselves on having a Just and Learning Culture, recognizing that successes or mistakes are the product of many factors, and our learning focuses on improving systems and processes to make it easier for people to do their jobs safely.

Details

• Date posted: 16 May 2025
• Pay scheme: Other
• Salary: £26,976.16 a year (depending on experience and skills)
• Contract: Permanent
• Working pattern: Full-time
• Reference number: B0539-25-0097
• Job locations: Marie Stopes International, 87 Mattock Lane, London, W5 5BJ

Job description

For more information on the role, please refer to the following job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf

Person Specification

Experience Desirable

• Experience of working in a Contact Centre

Employer details

Employer name: MSI Reproductive Choices

Address: Marie Stopes International, 87 Mattock Lane, London, W5 5BJ

Employer's website: https://www.msichoices.org.uk/careers/