Care Coordinator

Active Care Group; Shackerley; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Birthday off

Training & development opportunities

Employee rewards app

Job summary

Active Care Group is seeking a Care Coordinator for their Albrighton office. The role involves coordinating and scheduling weekly care plans for clients at home, handling high volumes of calls to clients and care workers, and adapting quickly to changes and emergencies.

You will support safeguarding and regulatory standards while maintaining strong relationships with stakeholders. Join a Disability Confident employer that supports adjustments and development, with a 37.5 hour week, Monday to

Qualifications

• Excellent customer service and communication skills.
• The ability to remain composed and professional in high-pressure situations.
• A flexible, dynamic, "can-do" attitude with a strong work ethic.
• The confidence to work both independently and as part of a close-knit, supportive team.
• Willingness to learn, adapt, and grow within a busy environment.

Responsibilities

• Co-ordinating and scheduling care each week, ensuring clients receive seamless support in their own homes.
• Handling a high volume of inbound and outbound calls to both clients and care workers.
• Reacting quickly to last-minute changes, emergencies, and staffing challenges.
• Keeping your Team Leader fully updated on any critical issues.
• Ensuring compliance with policies and procedures, with safeguarding, continuity of care, and regulatory standards.
• Communicating clearly and compassionately, even when conversations are challenging or sensitive.
• Thinking on your feet, solving problems fast, and helping the team deliver under pressure.
• Competently represent the company and maintain/develop positive relationships with internal and external stakeholders.

Skills

Customer service

Communication

Under pressure

Can-do attitude

Teamwork

Adaptability

Job description

• 37.5 hours per week - office based (Albrighton)


• Monday to Friday, 9am - 5:30pm


• Participation in the on-call rota (1 week in 8)

Why join us? This is a challenging role that demands resilience, organisation, and a cool head under pressure - but it's also hugely rewarding. You'll never be bored, you'll always be learning, and you'll be part of a team that plays a vital role in changing people's lives. We're a Disability Confident committed employer and will make reasonable adjustments to support candidates throughout the recruitment process.

What you'll be doing

• Co-ordinating and scheduling care each week, ensuring clients receive seamless support in their own homes


• Handling a high volume of inbound and outbound calls to both clients and care workers


• Reacting quickly to last-minute changes, emergencies, and staffing challenges


• Keeping your Team Leader fully updated on any critical issues


• Ensuring compliance with policies and procedures, with a sharp eye on safeguarding, continuity of care, and regulatory standards


• Communicating clearly and compassionately, even when conversations are challenging or sensitive


• Thinking on your feet, solving problems fast, and helping the team deliver under pressure


• Competently represent the company and maintain/develop positive relationships with internal and external stakeholders

What to look forward to

• 25 days annual leave plus bank holidays


• Birthday off


• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities


• Active Reward App giving discounts and savings on your weekly shop


• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice

\"Calm, organised, and unflappable? You sound like our next Care Coordinator.\"

If you're at your best when things get busy, we've got the perfect opportunity waiting for you in our office in Albrighton! Our Care in the Home division is growing fast, we're proud to deliver safe, reliable, and outcome-focused care, thanks to the dedication of our exceptional support workers, clinicians, and management team. Now, with our continued growth, we have an amazing opportunity at our office in Albrighton. Our office has free on site parking or if you do not drive we are right next door to Albrighton Train Station! This is not your average desk job - it's a fast-paced, highly pressured role where you'll be right at the centre of operations. If you thrive on juggling multiple priorities, staying calm when the pressure is on, and finding solutions in the moment, this could be the role for you!

What you'll bring

• Previous experience as a Care Coordinator


• Excellent customer service and communication skills.


• The ability to remain composed and professional in high-pressure situations.


• A flexible, dynamic, \"can-do\" attitude with a strong work ethic.


• The confidence to work both independently and as part of a close-knit, supportive team.


• Willingness to learn, adapt, and grow within a busy environment.