Care Coordinator

Active Care Group; Thame; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave plus bank holiday

Birthday off

eLearning & training opportunities

Employee Discount App

Employee Assistance Programme (EAP)

Nest Pension

Medicash Health Plan access

Active Awards programme

Enhanced Sick & Maternity Pay

Refer a Friend upto £1500

Job summary

Active Care Group is seeking a capable Care Coordinator to manage weekly care scheduling and client support, coordinating with care workers and internal teams. The role involves handling many calls, adapting to emergencies, and ensuring high standards of safeguarding and continuity of care.

You will work closely with the Team Leader to escalate critical issues, maintain regulatory compliance, and build strong relationships with clients and stakeholders.

Qualifications

• Previous experience as a Care Coordinator.
• Excellent customer service and communication skills.
• The ability to remain composed and professional in high-pressure situations.
• A flexible, dynamic, "can-do" attitude with a strong work ethic.
• The confidence to work both independently and as part of a close-knit, supportive team.

Responsibilities

• Co-ordinating and scheduling care each week, ensuring clients receive seamless support in their own homes.
• Handling a high volume of inbound and outbound calls to both clients and care workers.
• Reacting quickly to last-minute changes, emergencies, and staffing challenges.
• Keeping your Team Leader fully updated on any critical issues.
• Ensuring compliance with policies and procedures, with a sharp eye on safeguarding, continuity of care, and regulatory standards.
• Communicating clearly and compassionately, even when conversations are challenging or sensitive.
• Thinking on your feet, solving problems fast, and helping the team deliver under pressure.
• Competently represent the company and maintain/develop positive relationships with internal and external stakeholders.

Skills

Customer service

Communication

Teamwork

Job description

Job Responsibilities

• Co-ordinating and scheduling care each week, ensuring clients receive seamless support in their own homes
• Handling a high volume of inbound and outbound calls to both clients and care workers
• Reacting quickly to last-minute changes, emergencies, and staffing challenges
• Keeping your Team Leader fully updated on any critical issues
• Ensuring compliance with policies and procedures, with a sharp eye on safeguarding, continuity of care, and regulatory standards
• Communicating clearly and compassionately, even when conversations are challenging or sensitive
• Thinking on your feet, solving problems fast, and helping the team deliver under pressure
• Competently represent the company and maintain/develop positive relationships with internal and external stakeholders

What to look forward to

• 25 days annual leave plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials - like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1500 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Take a look around our company website: https://activecaregroup.co.uk

This is not your average desk job - it's a fast-paced, highly pressured role where you'll be right at the centre of operations. If you thrive on juggling multiple priorities, staying calm when the pressure is on, and finding solutions in the moment, this could be the role for you!

Previous Experience & Requirements

• Previous experience as a Care Coordinator
• Excellent customer service and communication skills.
• The ability to remain composed and professional in high-pressure situations.
• A flexible, dynamic, "can-do" attitude with a strong work ethic.
• The confidence to work both independently and as part of a close-knit, supportive team.

Willingness to learn, adapt, and grow within a busy environment., This is a challenging role that demands resilience, organisation, and a cool head under pressure - but it's also hugely rewarding. You'll never be bored, you'll always be learning, and you'll be part of a team that plays a vital role in changing people's lives.

Up to £30,000 per annum dependant on experience