Care Coordinator

Helping Hands Home Care; Salisbury; On-site; GBP 29,000 - 32,000; Full time

Job summary

Helping Hands Home Care in Salisbury is seeking a Supervisory-focused caregiver leader to support the Branch Care Manager and deliver exceptional local care. You’ll allocate carers, ensure high-quality support, and help grow the branch in the community.

The role requires a Level 3 Diploma in Adult Care, supervisory experience, and a good grasp of CQC/CIW standards. A UK driving licence and a people-first approach are essential.

Qualifications

• Experience in the care sector, supervisory role preferred.
• Understanding of CQC/CIW regulatory standards.
• Full UK driving licence and access to own vehicle.

Responsibilities

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.
• Support on-call duties in line with the branch rota.

Skills

Supervisory experience

Strong communication

Decision making

People-first approach

Education

A Level 3 Diploma in Adult Care

Job description

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

Department: West 4

Location: Salisbury

Compensation: £29,400 - £31,500 / year

What you’ll do

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.
• Support on-call duties in line with the branch rota.

What you’ll bring

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• A good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication skills, confidence in decision-making and a supportive, people-first approach.