Care Coordinator

Helping Hand; Cardiff; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days' annual leave (rising to 26)

Blue Light Card discounts

Employee assistance programme

Support with nationally recognised 04

Job summary

Helping Hands Cardiff is seeking a Care Coordinator to keep extraordinary care running smoothly. Working with the Branch Care Manager, you’ll support carers, customers and the community, ensuring visits are well-planned and staff feel supported.

You’ll bring a Level 3 Diploma in Adult Care or be willing to work toward it, plus supervisory experience and a good grasp of CQC/CIW standards. A full UK driving license and strong communication skills are essential.

Qualifications

• A Level 3 Diploma in Adult Care or willingness to work towards it.
• Experience in the care sector, ideally in a supervisory role.
• Good understanding of regulatory standards (CQC/CIW).

Responsibilities

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.

Skills

Communication skills

Decision-making

People-first approach

Supervisory experience

Education

A Level 3 Diploma in Adult Care

Job description

Care Coordinator

Department: West 3

Employment Type: Full Time

Location: Cardiff

Reporting To: Beth Shankland

Compensation: £27,825 - £29,925 / year

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes and communities they love. Join us, and you'll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As a Care Coordinator, you'll be at the heart of keeping extraordinary care running smoothly. Working closely with your Branch Care Manager, you'll support carers, customers and the wider community, making sure every visit is well-planned, every team member feels supported, and every customer receives care they can truly rely on.

What you'll do

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.

What you'll bring

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• A good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication skills, confidence in decision-making and a supportive, people-first approach.

Why Helping Hands?

• Clear pathways for learning and career progression.
• 25 days' annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• Refer-a-friend bonus scheme.
• A welcoming, inclusive culture where your voice matters and your work has real impact.