Care Coordinator

Active Care Group; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in healthcare services is expanding its team of Care Coordinators to support their Care in the Home division. This role involves coordinating care packages, providing excellent customer service, and ensuring compliance with regulatory standards. Ideal for individuals with strong communication and conflict resolution skills, offering numerous benefits including 25 days of holiday and a supportive work environment.

Benefits

25 days plus bank holidays

Birthday off

Access to Active Learning Hub

Discounts via Active Reward App

Confidential Employee Assistance Programme

Nest Personal Pension

Medicash Health Plan option

Enhanced sick and maternity pay

Refer a Friend scheme

Support from clinical and leadership teams

Qualifications

• Experience as a Care Coordinator.
• Ability to work independently and in a team.
• Willingness to learn and develop.

Responsibilities

• Coordinate and schedule care packages ensuring continuity of care.
• Handle inbound and outbound calls with clients and workers.
• Maintain compliance with company policies and regulatory standards.

Skills

Conflict resolution

Customer service

Communication

Creative thinking

Flexibility

Tools

Booking and phone systems

Job description

Active Care Group's Care in the Home division continues to grow, providing safe, reliable, and outcome-based care through our exceptional support workers, clinicians, and management team.

Please note that we are not able to offer sponsorship for this role and cannot consider candidates requiring a certificate of sponsorship to work in the UK.

Due to business expansion, we are growing our team of Care Coordinators and opening a new hub in Thame, Oxford!

We offer a fantastic opportunity to join our friendly team of experienced Care Coordinators supporting our Care in the Home division. You will provide premium customer service, coordinate and schedule care packages of approximately 14,000 hours per week, ensuring continuity of care for our clients at home.

Our services support children, young people, and adults with various conditions, including brain injury, spinal cord injury, neurological and neurodegenerative diseases, respiratory conditions, and gastrointestinal issues, including PEG feeding.

When You'll Be Working

• 37.5 hours per week - office based
• 9am to 5:30pm
• On-call rota, 1 week every 8 weeks

What You'll Be Doing

• Handling inbound and outbound calls with clients and workers to check welfare and shift coverage
• Updating the Team Leader daily on critical team matters
• Maintaining compliance with company policies and regulatory standards, including safeguarding and complaints handling
• Communicating effectively with staff at all levels and with service users and the public
• Collaborating on innovative ideas and supporting a flexible, responsive workplace
• Delivering best practice and managing workloads efficiently
• Representing the company positively and maintaining relationships with stakeholders

What You'll Have

• Experience as a Care Coordinator
• Experience with booking and phone systems
• Conflict resolution skills
• Strong work ethic, flexibility, and a dynamic approach
• Excellent customer service and communication skills
• Ability to work independently and in a team, with creative thinking
• Willingness to learn and develop
• Enhanced DBS clearance (or willingness to undergo)

We are committed to providing reasonable accommodations for individuals with disabilities during the application process. We are a Disability Confident employer.

What To Look Forward To

• 25 days plus bank holidays (pro-rata)
• Birthday off
• Access to our Active Learning Hub for training and development
• Discounts via the Active Reward App
• Confidential Employee Assistance Programme
• Nest Personal Pension
• Option to join a Medicash Health Plan
• Recognition through the Active Awards program
• Enhanced sick and maternity pay
• Refer a Friend scheme earning up to £1000
• Support and guidance from our clinical and leadership teams