PCN Care Co-ordinator

NHS; Northampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization is seeking a support administrator to work within a developing patient-focused service across four GP practices. This role involves managing patient appointments, maintaining accurate records, and supporting various clinical initiatives while promoting digital health tools. Candidates should have relevant healthcare experience and strong organisational skills within a fast-paced environment.

Benefits

NHS Pension

Employee assistance programme

Support for professional development

Qualifications

• Ability to work accurately and calmly under pressure.
• Strong organisational and administrative skills.
• Experience in maintaining confidentiality and understanding GDPR.

Responsibilities

• Run and analyse reports from clinical systems.
• Manage patient appointments and records.
• Support patients in managing their care and accessing services.

Skills

Administration skills

Organisational skills

Problem solving

Analytical skills

Education

Relevant experience in a similar role

Experience working within healthcare

Experience working within GP practice

Job description

If you are an innovative person and would love the exciting challenge of working within a developing patient-focused service, this could be the job for you.

This role spans four GP practices within the Northampton area, which together form the MMWF Primary Care Network (PCN). Its primary purpose is to support the delivery of key priorities across the network.

Main duties of the job

Main duties include running and analysing reports from clinical system SystmOne, and ensuring patient records are accurate and up to date. You will be responsible for booking patient appointments, supporting various clinical initiatives, and helping patients manage their care by providing clear and accessible information. Additionally, you will work closely with GP practice teams, providing essential administrative support. You will coordinate clinics, and multi-disciplinary meetings. The role also involves promoting digital health tools, maintaining practice and PCN websites, and using clinical systems for record-keeping, audit, and evaluation, ensuring adherence to organisational policies and procedures. You must be able to travel across all areas of Northampton as required. You will be expected to work independently, plan your own workload, and seek guidance when necessary.

In return we offer a friendly, supportive working environment which demonstrates a commitment to providing supervision, learning and professional development for all staff, together with a competitive salary package and other benefits including NHS Pension and an employee assistance programme.

There is also the opportunity for local and national links to be established with other PCNs to support professional supervision and enable the sharing of innovation and best practice.

About us

MMWF PCN is a Primary Care Network comprising of The Mounts Medical Centre, Favell Plus Surgery, Mayfield Surgery & Maple Access Partnership Surgery. In total we provide services for over approx 54,000 patients.

Job responsibilities

Run reports from clinical systems such as systmOne (training will be provided if needed).

Keep patient clinical records accurate and up to date with the use of read coding and data entry.

Work with teams within the GP practice and those who support GP practices, providing administrative support as required.

Generate reports to help analyse appointment data to understand capacity and demand.

Support patients to book appointments, as part of the various projects, programmes and clinical initiatives (e.g Spirometry, Mental Health and extended access/community clinic appointments).

Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.

Support or manage clinics as required including management and monitoring of services and staff rotas.

Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing

Support the coordination and delivery of muti-disciplinary meetings.

Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care.

Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.

Use clinical systems for record keeping, audit and evaluation.

Maintain confidentiality at all times.

Person Specification

Qualifications

• Ability to work accurately and calmly under pressure in a busy environment
• Ability to keep accurate records
• Administration and organisational skills to a high level
• Well organised and methodical with the ability to manage workload, prioritise tasks effectively to meet deadlines and to reprioritise in response to changing needs
• Integrity, sound professional judgement
• Self-motivated and able to work with minimal direction
• Ability to work effectively under pressure
• Hard working and reliable
• Problem solving and analytical skill
• Resourceful with the ability to think outside the box
• Understanding of the importance of confidentiality and GDPR
• Relevant experience in a similar role, involving data and the need for accuracy
• Experience of working within healthcare
• Experience of working within GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.