PCN Care Coordinator

Primarycaretraininghub; Worcester; On-site; GBP 27,000; Full time

Job summary

A leading healthcare provider is seeking a full-time Administrator to support patient coordination and care management at their Worcester location. The role focuses on enhancing patient experiences through effective communication and administrative support, while contributing to public health initiatives like vaccination campaigns. Ideal candidates will possess strong organisational skills and a commitment to person-centred care.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities and teamwork.
• Commitment to person-centred care.

Responsibilities

• Support patients through navigation of health services.
• Administer and coordinate city-wide health services.
• Maintain accurate records using EMIS.

Skills

Communication

Organisational Skills

Interpersonal Skills

Digital Tools Proficiency

Education

Experience in Health or Care Coordination

Knowledge of Personalised Care Planning

Tools

EMIS Patient Record System

Job description

• Proactively identify and work with a cohort of patients to support their personalised care requirements.
• Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
• Develop and maintain personalised care and support plans based on individuals’ needs and what matters to them.
• Support patients in managing their conditions, answering queries, and navigating appointments.
• Ensure that patients have access to high-quality information to support informed choices about their care.
• Promote preventative healthcare and continuity of care.

Operational & Administrative Duties:

• Provide administrative and operational support to the PCN and coordinate city-wide services as needed.
• Process referrals, make appointments, and ensure appropriate triaging to relevant team members.
• Maintain accurate and up-to-date records on EMIS and other relevant systems.
• Liaise with internal and external stakeholders, including patients, families, clinicians, and allied professionals to ensure effective service delivery.
• Respond to enquiries in a professional, welcoming, and person-centred manner.
• Support the administrative planning and delivery of flu and COVID-19 vaccination campaigns.
• Provide admin support to vaccinators as required.
• Support the PCN's efforts to reduce health inequalities by adopting a population health management approach.
• Contribute to the delivery of Core20PLUS5 priorities through targeted patient engagement.
• Encourage self-management and patient empowerment through education and access to appropriate resources.

Key Relationships:

• PCN Clinical Directors and Managers
• Practice Staff and Multidisciplinary Teams
• Community and Social Care Providers
• Patients and Carers
• Voluntary and Third Sector Organisations

Person Specification:

• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Ability to work independently and as part of a team
• Proficient in digital tools and patient record systems (e.g., EMIS)
• Experience in a health or care coordination role
• Commitment to person-centred care
• Experience working in Primary Care or across multidisciplinary teams
• Knowledge of personalised care planning approaches
• Understanding of population health and health inequalities strategies

Organisation:

SW Healthcare

Location:

St. Martin’s Gate Surgery,37 Newtown Rd,Worcester,Wo,WR5 1EZ
See Map

26,530.00

Role:

Administrator

Employment Type:

Full-Time

Hours:

37.5

Closing Date:

18/06/2025

Contact Name:

Email:

[e-mail]

Telephone:

07415062745

How to Apply:

NHS JOBS - https://www.jobs.nhs.uk/candidate/jobadvert/B0158-25-0044

Herefordshire & Worcestershire Training Hub, Nelson House, Whitecross Road, Hereford, Herefordshire, HR4 0DG

Part of Taurus Health Ltd. Registered in England and Wales No.08030655