Care Coordinator

Helping Hands Homecare, Inc.; Loughton; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Blue Light Card

Wellbeing support

Growth opportunities

Job summary

Helping Hands in Chigwell is seeking a Care Coordinator to support carers, customers and the wider community. Working with the Branch Care Manager, you will ensure visits are well-planned, teams are supported, and care is reliably delivered.

The role blends leadership with hands-on coordination, requiring a Level 3 Diploma in Adult Care (or willingness to work towards it), care-sector experience, and strong communication skills. A full UK driving licence is essential.

Qualifications

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally supervisory.
• Good understanding of CQC/CIW regulatory standards and best practice.

Responsibilities

• Support Branch Care Manager to deliver exceptional care across local area.
• Allocate carers effectively to ensure consistent, high-quality support.
• Complete supervisions and observations on time to help carers grow and maintain practice.
• Support recruitment and onboarding of new carers to strengthen branch capacity.
• Review and update care plans reflecting customer needs and wellbeing.
• Look for opportunities to grow the branch and engage with the community.

Skills

Communication skills

Decision making

People-first approach

Driving licence

Education

Level 3 Diploma in Adult Care

Job description

Care Coordinator

Department: East 3

Employment Type: Permanent - Full Time

Location: Chigwell

Reporting To: Bianca Rotaru

Compensation: £29,400 - £31,500 / year

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes and communities they love. Join us, and you'll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As a Care Coordinator, you'll be at the heart of keeping extraordinary care running smoothly. Working closely with your Branch Care Manager, you'll support carers, customers and the wider community, making sure every visit is well-planned, every team member feels supported, and every customer receives care they can truly rely on.

What you'll do

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.
• Support on-call duties in line with the branch rota.

What you'll bring

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• A good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication skills, confidence in decision-making and a supportive, people-first approach.

Why Helping Hands?

• 25 days' annual leave plus bank holidays.
• Eligibility for the Blue Light Card with hundreds of national discounts.
• Employee Assistance Programme for wellbeing support.
• A varied role that blends customer visits with team leadership and office collaboration.
• Genuine pathways for growth and development within a nationwide, award-winning care provider.