Care Coordinator

Helping Hands Home Care; Harlow; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Annual leave and holidays

Blue Light Card

Wellbeing support programme

Role variety: visits + leadership

Career growth opportunities

Job summary

Helping Hands Home Care in the United Kingdom is seeking a Care Coordinator to keep extraordinary care running smoothly. You’ll work with the Branch Care Manager to plan visits, support carers, customers and the community, ensuring every interaction is compassionate and well-coordinated.

The role blends field visits with team leadership, offering growth opportunities within a nationwide, award-winning care provider and a supportive, people-first culture.

Qualifications

• Experience in care leadership or supervisory roles.
• Understanding of CQC/CIW standards and best practice.
• Strong communication and people skills.
• Ability to plan and coordinate visits and carers effectively.

Responsibilities

• Support Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.

Skills

Supervisory experience

Communication skills

People-focused approach

Planning and organisational skills

Education

A Level 3 Diploma in Adult Care

Job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As a Care Coordinator, you'll be at the heart of keeping extraordinary care running smoothly. Working closely with your Branch Care Manager, you’ll support carers, customers and the wider community, making sure every visit is well-planned, every team member feels supported, and every customer receives care they can truly rely on.

Department: East 3

Location: Harlow

Compensation: £29,400 - £30,000 / year

What you’ll do

• Support your Branch Care Manager to deliver exceptional care across your local area.


• Allocate carers effectively so customers receive consistent, high-quality support.


• Complete supervisions and observations on time, helping carers grow and maintain great practice.


• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.


• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.


• Look for opportunities to grow the branch, supporting local engagement and commercial activity.


• Champion brilliant customer service, ensuring every interaction feels considered and kind.

What you’ll bring

• A Level 3 Diploma in Adult Care (or willingness to work towards it).


• Experience in the care sector, ideally in a supervisory role.


• A good understanding of CQC/CIW regulatory standards and best practice.


• A full UK driving licence and access to your own vehicle.


• Strong communication skills, confidence in decision-making and a supportive, people-first approach.

Why Helping Hands?

• 25 days’ annual leave plus bank holidays.


• Eligibility for the Blue Light Card with hundreds of national discounts.


• Employee Assistance Programme for wellbeing support.


• A varied role that blends customer visits with team leadership and office collaboration.


• Genuine pathways for growth and development within a nationwide, award-winning care provider.