Quality Assurance Officer

Bluebird Care; London Borough of Harrow; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

28 days holiday inclusive bank holiday

Full training and development机会

Ongoing support from a friendly and in

Professional development and industry‑

Supportive, inclusive team environment

Career progression opportunities

Job summary

Bluebird Care Harrow is seeking a diligent Quality Assurance Officer to uphold high standards of home care in Harrow. Based in our Office team, you’ll drive quality improvements and support staff daily.

You’ll lead QA activities, ensure regulatory compliance, manage action plans, and collaborate with leadership to deliver safe, reliable care. We offer training, a friendly team, and clear progression within a 40-hour week.

Qualifications

• Experience in quality assurance within care or healthcare.
• Strong knowledge of safeguarding, regulatory responsibilities, and governance.
• Proven leadership experience managing care teams or office staff.
• Excellent communication and documentation skills.
• Analytical thinker with ability to implement improvements.

Responsibilities

• Quality Assurance & Action Tracking: monitor service delivery quality and implement improvements.
• Compliance & Governance: ensure policies and procedures meet regulatory requirements.
• Operational Leadership: share senior management responsibility for safe, efficient operations.
• Resource & Budget Management: assist in allocating resources within budget.
• Performance Monitoring: track operational performance to maintain high-quality care.
• Staff Support & Supervision: guide team members and ensure proper training.

Skills

Quality assurance

Regulatory compliance

Leadership

Communication

Problem-solving

Job description

The following content displays a map of the jobs location - Harrow

We offer a competitive salary of £28,000 – £30,000 per year, great perks, and a workplace where your effort never goes unnoticed.

Working Hours:

40 hours a week

Location:

Harrow

Closing Date:

16/11/2026

Job Category:

Office

Job Introduction

Quality Assurance Officer
Location: Harrow
£28000 to £30000 per year | Impactful role | Expert training | Friendly team (change where applicable)

Bluebird Care – Where passion becomes expertise

We’re the best at what we do and it’s all thanks to talented people like you. As the leading Home Care provider, we take pride in our work - and we’re looking for a caring and dedicated person to join our office Team as a Quality Assurance Officer, to help us set the standard.

As a Quality Assurance Officeryou’ll help our team grow, support our colleagues, and make a real difference every day. If you’re someone who takes pride in their work, values teamwork, and wants to be part of a supportive and growing business that makes a real difference to their customers, then this is where you belong.

Responsibilities

As a Quality Assurance Officeryour key responsibilities will include:

Quality Assurance & Action Tracking: Monitor service delivery quality, implement continuous improvements, and manage agreed action plans to elevate standards.

Compliance & Governance: Oversee company policies and procedures to promptly address and resolve non-compliance issues.

Operational Leadership: Share senior management responsibility for maintaining efficient, safe, and effective business operations.

Resource & Budget Management: Support the Care Manager in allocating resources effectively to deliver high-quality homecare within budget.

Performance Monitoring: Track operational performance to ensure care delivery remains consistently safe, compliant, and high quality.

Staff Support & Supervision: Guide team members on their duties and ensure they have the training and resources needed to perform their roles safely.

• 28 days holiday entitlement inclusive bank holidays
• Full training and development opportunities
• Ongoing support from a friendly and committed leadership team
• Professional development and industry-leading training
• Supportive, inclusive team environment
• Career progression opportunities

Requirements

Values & Attributes: Kind, caring, compassionate, professional, reliable, and dedicated to non-discriminatory care practice .

Sector Knowledge: Excellent understanding of the social care sector, domiciliary care laws, regulatory responsibilities, and safeguarding procedures .

Leadership Experience: Successful background in leading and managing social care teams, supervising staff, and handling business operations .

Problem-Solving Skills: Strong analytical, strategic planning, and problem-solving abilities to implement company policies and action plans .

Communication: Excellent communication and presentation skills, with the ability to build positive working relationships with professionals, staff, and families .

Documentation & Compliance: Proven organisational skills to maintain accurate, up-to-date, and confidential records in line with legal requirements .

Additional Criteria: Full UK driving licence with no mor e than 6 points, class 1 business insurance, current MOT (if using own car for business), and willingness to undergo a criminal records check .

If you care deeply, Bluebird Care makes sure you have the time yo u need to do what you do best, the training so you can keep doing it better and the rewards that delivering such high-quality care deserves.

Bluebird Care Harrow is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.