Care Coordinator

SeeMeHired; Gravesham; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Competitive salary £30,000-£32,000

Job summary

SeeMeHired in the Medway/Dartford Gravesham area seeks a dedicated Care Coordinator to organise rotas, onboard new customers, and ensure care packages start smoothly. You will coordinate with the care team and families to meet needs while maintaining accurate records and delivering excellent service.

Applicants should be proficient with Microsoft Office, a quick learner, and a team player who can thrive in a busy office environment with training provided.

Qualifications

• Excellent communication skills and ability to sell the service on the phone.
• Quick learner with strong organisational abilities.
• Proficient with IT systems to update rotas and care plans.

Responsibilities

• Organise rotas by liaising with the care team.
• Manage new customer referrals and convert enquiries to care packages.
• Onboard new customers and set up care smoothly.

Skills

Great communication

Phone sales

Excellent organisation

Proficient IT skills

Team player

Quick learner

Tools

Microsoft Office

Job description

Ensure all client visits are allocated, recruit suitable Care and Support Workers, and maintain appropriate office procedures.

What the Care Coordinator role involves?

• Organisation of rotas by liaising with our care team
• Managing new customer referrals, following up enquiries and converting opportunities into new care packages
• Onboarding new customers and ensuring care is set up smoothly from the start
• Liaising with customers, families and care staff to ensure care needs are met and changes are responded to promptly
• Maintaining accurate care records and ensuring information is kept up to date
• Providing exceptional customer service for clients and care teams
• Assist with on call duties

Are you a kind, caring individual that can work your way around systems and Microsoft Office applications and have exceptional customer service skills?

You may be someone who has worked in care before and looking for a step up or completely new to the industry and looking for a change. Either way our team are here to support your development and provide dedicated training to help you be the best. This is a very hands on role and you will be working in a busy office that continues to grow.

Key qualifications and qualities

• You must have great communication skills and be able to sell our service on the phone.
• A quick learner.
• Excellent organisation skills is also a must.
• You should have proficient IT skills as rotas and care plans are updated using our IT systems.
• A team player.

The role is based in our Medway office and is a full time position.

Help Caremark on its mission to fixing the way we provide care! You will require a UK driving license and access to a car. Our award winning team in Dartford, Gravesham and Medway are really passionate about care and making sure everyone at our service receives the highest quality of care in their own homes. We are now looking for another kind, caring individual to join our team and help us on our mission to providing the best possible care across Dartford, Gravesham and Medway.

Benefits

• Competitive Salary (£30,000-£32,000)
• Bonus Scheme
• Paid training and development opportunities
• A supportive work environment