Care Coordinator — Complex-Needs Navigator & Plan Builder

The Methodist Church in Britain; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Learning and development

External development opportunities

Job summary

Horizon Healthcare is seeking a Care Coordinator to support patients with long-term or complex needs, helping them navigate health and care services. You will manage a defined caseload, develop personalised care plans and follow up referrals across primary, community and hospital services.

The role is non-clinical, working closely with GPs, social prescribing link workers and other professionals; PCI Care Coordinator training or commitment to complete it is required.

Qualifications

• GCSE grade 4/C or above in English and Mathematics
• PCI Care Coordinator training, or willingness to undertake it
• Evidence of continuing professional development
• Good standard of education

Responsibilities

• Identify and support patients who may benefit from coordinated, personalised care
• Manage and regularly review an allocated caseload
• Act as the key point of contact for patients, families and carers
• Develop personalised care and support plans based on what matters to them
• Help patients navigate primary, secondary, community, social care and voluntary-sector support
• Coordinate referrals, appointments and follow-up within the scope of the role
• Support transitions between hospital, community and primary care services
• Work with GPs, nurses, pharmacists, social prescribing link workers and other professionals
• Coordinate multidisciplinary team meetings, including preparation and follow-up
• Maintain accurate patient records and activity data
• Identify delays, gaps in care or safeguarding concerns and escalate
• Contribute to service improvement, audit and initiatives to improve access and reduce health inequalities

Skills

Verbal communication

Written communication

Organisation

Time management

IT skills (Microsoft Office)

Accurate record keeping

Education

GCSE English & Maths (4/C)

PCI Care Coordinator training

Evidence of continuing professional development

Good standard of education

Tools

SystmOne

EMIS

Job description

Horizon Healthcare is seeking a Care Coordinator to support patients with long-term or complex needs, helping them navigate health and care services. You will manage a defined caseload, develop personalised care plans and follow up referrals across primary, community and hospital services.

The role is non-clinical, working closely with GPs, social prescribing link workers and other professionals; PCI Care Coordinator training or commitment to complete it is required.