Care Coordinator

Helping Hands Home Care; Basildon; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

25 days' annual leave

Blue Light Card discounts

Employee assistance programme

Support with nationally recognised QCF

Refer-a-friend bonus scheme

Inclusive, welcoming culture

Job summary

Helping Hands is seeking a Care Coordinator in Basildon to work closely with the Branch Care Manager. You will support carers, customers and the community, ensuring visits are well-planned and care remains reliable.

Ideal candidates will have a Level 3 Diploma in Adult Care (or working towards it), care sector experience, and a full UK driving licence. You will help recruit carers, update plans, and contribute to a supportive, people-first culture.

Qualifications

• Level 3 Diploma in Adult Care (or working towards it).
• Experience in the care sector, preferably in a supervisory role.
• Understanding of CQC/CIW regulatory standards.
• Full UK driving licence and access to own vehicle.
• Strong communication skills and a people-first approach.

Responsibilities

• Support Branch Care Manager to deliver exceptional care across local area.
• Allocate carers to ensure consistent, high-quality support.
• Complete supervisions and observations on time to support carers’ development.
• Assist with recruiting and onboarding new carers to strengthen branch capacity.
• Review and update care plans reflecting customer needs and wellbeing.
• Identify opportunities to grow the branch and engage with the local community.
• Champion excellent customer service in every interaction.
• Support on-call duties in line with branch rota.

Skills

Communication

Decision making

People-first approach

Education

Level 3 Diploma in Adult Care

Willingness to work towards Level 3 Diploma

Job description

Care Coordinator

Department: East 3

Employment Type: Full Time

Location: Basildon

Reporting To: Jodie Williams

Compensation: £29,400 - £30,000 / year

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes and communities they love. Join us, and you'll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

As a
Care Coordinator, you'll be at the heart of keeping extraordinary care running smoothly. Working closely with your Branch Care Manager, you'll support carers, customers and the wider community, making sure every visit is well-planned, every team member feels supported, and every customer receives care they can truly rely on.

What you’ll do

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.
• Support on-call duties in line with the branch rota.

What you’ll bring

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• A good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication skills, confidence in decision-making and a supportive, people-first approach.

Why Helping Hands?

• Clear pathways for learning and career progression.
• 25 days' annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• Refer-a-friend bonus scheme.
• A welcoming, inclusive culture where your voice matters and your work has real impact.