Care Coordinator

Helping Hands Home Care; Tees Valley; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee assistance programme

Support with qualifications

Refer-a-friend bonus

Job summary

Helping Hands Home Care in Middlesbrough is seeking a Branch Coordinator to support the Branch Care Manager, allocate carers, and deliver exceptional local care.

You will review care plans, recruit and onboard carers, and ensure high-quality service while promoting a caring, inclusive culture. A Level 3 Diploma in Adult Care and a driving licence are preferred.

Qualifications

• Experience in the care sector, ideally in a supervisory role.
• Good understanding of CQC/CIW regulatory standards and best practice.
• Strong communication skills and people-focused approach.

Responsibilities

• Support Branch Care Manager to deliver care across your local area.
• Allocate carers to ensure consistent, high-quality support.
• Complete supervisions and observations on time to grow carers’ practice.
• Help recruit and onboard new carers to strengthen branch capacity.
• Review and update care plans to reflect customers’ needs and wellbeing.
• Look for opportunities to grow the branch and engage with the community.
• Champion brilliant customer service in every interaction.

Skills

Care coordination

People skills

Education

A Level 3 Diploma in Adult Care

Job description

Description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers. Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.

Department

East 7

Location

Middlesbrough

Compensation

£27,825 - £29,000 / year

What you’ll do

• Support your Branch Care Manager to deliver exceptional care across your local area.
• Allocate carers effectively so customers receive consistent, high-quality support.
• Complete supervisions and observations on time, helping carers grow and maintain great practice.
• Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
• Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
• Look for opportunities to grow the branch, supporting local engagement and commercial activity.
• Champion brilliant customer service, ensuring every interaction feels considered and kind.

What you’ll bring

• A Level 3 Diploma in Adult Care (or willingness to work towards it).
• Experience in the care sector, ideally in a supervisory role.
• A good understanding of CQC/CIW regulatory standards and best practice.
• A full UK driving licence and access to your own vehicle.
• Strong communication skills, confidence in decision-making and a supportive, people-first approach.

Why Helping Hands?

• Clear pathways for learning and career progression.
• 25 days’ annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• Support with nationally recognised qualifications.
• Refer-a-friend bonus scheme.
• A welcoming, inclusive culture where your voice matters and your work has real impact.