Care Coordination Hub Specialist

Marie Curie UK; Glasgow; Hybrid; GBP 25,694 - 27,900; Part time

Benefits offered by this job

27 days annual leave plus 10 public holidays

Competitive parental/sick leave policy

Industry-leading training programmes

Season ticket loan

Defined contribution pension schemes

Loan schemes for bikes and computers

Friend referral scheme

Eyecare cost assistance

Marie Curie Blue Light Card

Benefit-Hub Discount Scheme

Life assurance for all employees

Job summary

A healthcare service organization in Glasgow seeks a compassionate Hub Coordinator to manage referrals and coordinate care delivery. This part-time, hybrid role requires excellent customer service skills and attention to detail. You will work closely with clinical teams, ensuring high-quality service delivery across Scotland. The position offers a salary from £25,694 to £27,900 along with comprehensive benefits including generous leave and training programs.

Qualifications

• Excellent customer service and call handling experience.
• Strong computer literacy and experience using multiple systems.
• Resilience, empathy, and a calm approach.
• High attention to detail and ability to manage repetitive tasks.

Responsibilities

• Lead and support the referral process from various healthcare professionals.
• Handle incoming referrals via phone and email.
• Manage multiple mailboxes and data entry tasks.
• Book visits with patients and families for services.
• Collaborate with senior nurses for care delivery.
• Field a variety of calls, often under pressure.

Skills

Customer service

Computer literacy

Teamwork

Attention to detail

Job description

A healthcare service organization in Glasgow seeks a compassionate Hub Coordinator to manage referrals and coordinate care delivery. This part-time, hybrid role requires excellent customer service skills and attention to detail. You will work closely with clinical teams, ensuring high-quality service delivery across Scotland. The position offers a salary from £25,694 to £27,900 along with comprehensive benefits including generous leave and training programs.