Hub Coordinator

Marie Curie UK; Glasgow; Hybrid; GBP 25,694 - 27,900; Part time

Benefits offered by this job

27 days annual leave plus 10 public holidays

Competitive parental/sick leave policy

Industry-leading training programmes

Season ticket loan

Defined contribution pension schemes

Loan schemes for bikes and computers

Friend referral scheme

Eyecare cost assistance

Marie Curie Blue Light Card

Benefit-Hub Discount Scheme

Life assurance for all employees

Job summary

A healthcare service organization in Glasgow seeks a compassionate Hub Coordinator to manage referrals and coordinate care delivery. This part-time, hybrid role requires excellent customer service skills and attention to detail. You will work closely with clinical teams, ensuring high-quality service delivery across Scotland. The position offers a salary from £25,694 to £27,900 along with comprehensive benefits including generous leave and training programs.

Qualifications

• Excellent customer service and call handling experience.
• Strong computer literacy and experience using multiple systems.
• Resilience, empathy, and a calm approach.
• High attention to detail and ability to manage repetitive tasks.

Responsibilities

• Lead and support the referral process from various healthcare professionals.
• Handle incoming referrals via phone and email.
• Manage multiple mailboxes and data entry tasks.
• Book visits with patients and families for services.
• Collaborate with senior nurses for care delivery.
• Field a variety of calls, often under pressure.

Skills

Customer service

Computer literacy

Teamwork

Attention to detail

Job description

Job Description

Are you a compassionate, resilient, and highly organised individual with a passion for supporting vital healthcare services? We’re looking for a Hub Coordinator to join our dedicated Clinical Support Team at Marie Curie’s Scotland Coordination Centre.

As a key member of our coordination hub, you’ll be the first point of contact for all Marie Curie services across Scotland. You’ll play a pivotal role in managing referrals, coordinating and booking care, and ensuring accurate data entry across multiple operational and clinical systems.

Working closely with Senior Coordinators and clinical teams, you’ll help ensure the smooth running of the hub and the delivery of high-quality care to patients and families. You’ll also liaise with a wide range of stakeholders including referrers, CHC teams, volunteers, and carers.

What You’ll Be Doing

• Leading and supporting the referral process from GPs, hospitals, district nurses, and companions.
• Handling incoming referrals via phone and email across Scotland.
• Managing multiple mailboxes and entering data into three main systems.
• Booking visits with patients and families for various Marie Curie services.
• Collaborating with senior nurses to coordinate care delivery.
• Fielding a variety of calls, often under pressure and in emotionally sensitive situations.

What We’re Looking For

• Excellent customer service and call handling experience
• Strong computer literacy and experience using multiple systems.
• A team player with resilience, empathy, and a calm approach
• High attention to detail and the ability to manage repetitive tasks with care and consistency.

Salary: Marie Curie Clinical Pay Scale Band 2 (aligned with AFC) £25,694 to £27,900 per annum + enhancements

Contract: Hybrid Permanent Part Time 30 hours per week (Shift patterns across 5 days a week including weekends and public holidays)

Based: Glasgow Hospice, Stobhill Hospital grounds, 133 Balornock Road, Springburn, G21 3US

Benefits You’ll Love

• Annual leave allowance 27 days plus 10 public holidays (pro rata)
• Competitive Policy for parental/sick Leave
• Industry leading training programmes
• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with eyecare cost
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance – for all employees

Please see the full job description here

Application Process

• Close date for applications: 22nd September 2025
• Interview Dates: TBC
• As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.

For further information or to arrange an informal chat please contact our Talent Acquisition Advisor Gráinne Henderson at [e-mail]

Additional Information

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

Reasonable adjustments to our standard process can be accommodated. Should you require any reasonable adjustments please contact our Talent Acquisition team by emailing [e-mail]

We reserve the right to close this vacancy early. Agencies need not apply.