Care Compliance & Quality Governance Lead

Radfield Home Care; Orpington; On-site; GBP 28,000 - 38,000; Full time

Job summary

Radfield Home Care is seeking a Care Compliance Administrator in Bromley to oversee governance of operational processes and care delivery, ensuring CQC standards are met through policy development, training, and monitoring.

The role involves supporting franchise operations, influencing senior leaders, and driving continuous improvement in quality and compliance across the network from our Bromley National Office.

Qualifications

• Experience in domiciliary care and knowledge of health and social care policy.
• Educated to Health & Social Care level 3 or equivalent.
• Ability to communicate effectively at all levels.

Responsibilities

• Monitor, embed into policy and communicate all new developments in the care sector and Care Quality Commission (CQC) regulation.
• Support the franchise locations with day to day care and operational queries and issues.
• Ensure the Franchise Agreement and Operating Manual is being adhered to at all times
• Promote a positive image and protect the good reputation of the Radfield Home Care brand and Radfield Home Care Franchising at all times.
• Conduct compliance reviews with Franchise Partners
• Understand the regulatory requirements on the business from CQC and support offices to achieve a minimum of a 'good' rating at inspections.
• To support and drive the network towards outstanding CQC ratings
• Embed audit and evaluation into services to ensure continuous improvement.
• Complete analysis of internal network data, formulate and recommend practices.
• Ensure that the handling of complaints and investigations meets standards.
• Aid the implementation of care software systems into new and established franchise offices.

Skills

Compliance in domiciliary care

Policy & regulations knowledge

Relationship building & communication

Self-motivation & initiative

Education

Health & Social Care level 3 or equivalent QBE

Tools

Office software

CRM software (Access People Planner / Access Care Planning)

Job description

Radfield Home Care is seeking a Care Compliance Administrator in Bromley to oversee governance of operational processes and care delivery, ensuring CQC standards are met through policy development, training, and monitoring.

The role involves supporting franchise operations, influencing senior leaders, and driving continuous improvement in quality and compliance across the network from our Bromley National Office.