Care Co-Ordinator

Confidential; Stafford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Employee Assistance Programme

Paid training and CPD

Job summary

Verity Healthcare is seeking a Domiciliary Care Coordinator to oversee day-to-day care operations in a Staffordshire-based setting. You will coordinate staff rotas, liaise with service users and carers, and ensure care is delivered safely and in line with CQC standards.

This is an office-based, fast-paced role requiring excellent organisation and communication. The role offers a supportive environment with training, development and progression opportunities, plus a pension scheme and employee

Qualifications

• Experience in domiciliary care is essential.
• Good understanding of CQC regulations and care standards.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal abilities.
• Full UK driving licence is desirable.

Responsibilities

• Create and manage staff rotas using care scheduling systems.
• Allocate care workers to service users based on needs and location.
• Respond to staff absences and arrange emergency cover.
• Liaise with service users, families and care staff daily.
• Monitor care delivery to maintain high standards.
• Update care plans and maintain accurate records.
• Support the Care Manager with compliance and CQC requirements.
• Conduct spot checks, supervisions and field support when required.
• Handle incoming calls, queries and concerns professionally.
• Ensure continuity of care for all service users.

Skills

Domiciliary care experience

Care coordination

CQC regulations

Organisational skills

Time management

IT skills

Communication skills

UK driving licence

Tools

Care management systems

Scheduling software

Job description

Domiciliary Care Coordinator

Location: Staffordshire
Start Date: ASAP
Salary: £28,000 £30,000 per annum (depending on experience)
Job Type: Full-time, Permanent

About Verity Healthcare

Verity Healthcare Limited is a trusted domiciliary care provider delivering high-quality, person-centred care to individuals in their own homes. We work closely with local authorities, the NHS, CCGs, private hospitals, and private clients to help people maintain independence and dignity within their own homes.

The Role

As a Care Coordinator, you will play a key role in ensuring the smooth day-to-day running of care services. You will be responsible for coordinating care staff rotas, liaising with service users and care workers, and ensuring care is delivered safely, efficiently, and in line with CQC standards.

This is a fast-paced, office-based role that requires excellent organisation, communication, and problem-solving skills.

Key Responsibilities

• - Creating and managing staff rotas using care scheduling systems
• - Allocating care workers to service users based on needs and location
• - Responding to staff absences and arranging emergency cover
• - Liaising with service users, families, and care staff daily
• - Monitoring care delivery to ensure high standards are maintained
• - Updating care plans and maintaining accurate records
• - Supporting the Care Manager with compliance and CQC requirements
• - Conducting spot checks, supervisions, and field support when required
• - Handling incoming calls, queries, and concerns professionally
• - Ensuring continuity of care for all service users

Skills & Experience Required

• - Previous experience in a domiciliary care setting (essential)
• - Experience in care coordination or scheduling (desirable)
• - Strong understanding of CQC regulations and care standards
• - Excellent organisational and time‑management skills
• - Ability to work under pressure and solve problems quickly
• - Good IT skills and experience with care management systems
• - Excellent communication and interpersonal skills
• - Full UK driving licence (desirable)

What We Offer

• - Supportive and friendly working environment
• - Ongoing training and professional development
• - Career progression opportunities
• - Pension scheme
• - Employee Assistance Programme
• - Paid training and CPD

Why Join Verity Healthcare?

You will be joining a team that values kindness, accountability, excellence, and passion. Your work will directly impact the quality of care our service users receive every day.

Safer Recruitment & Equal Opportunities

• - Enhanced DBS check
• - Right to work verification
• - Reference and qualification checks

Verity Healthcare is proud to be an equal opportunity employer.

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community.
As part of our commitment to the Disability Confident scheme, we actively encourage applications from individuals with disabilities and long-term conditions.
If you require any reasonable adjustments at any stage of the recruitment process, please let us know.