Domiciliary care coordinator

Confidential; Gloucester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Training and CPD

Pension

Employee Assistance Programme

Career progression

Paid training

Job summary

Verity Healthcare is seeking a proactive Domiciliary Care Coordinator in Gloucestershire. This full-time, permanent role focuses on coordinating care staff rotas, liaising with service users and carers, and ensuring care is delivered safely and in line with CQC standards.

The ideal candidate will have experience in domiciliary care, strong organisational skills, and a calm, proactive approach to problem-solving in a fast-paced office setting. Full UK driving licence is desirable.

Qualifications

• Previous experience in a domiciliary care setting (essential).
• Experience in care coordination or scheduling (desirable).
• Strong understanding of CQC regulations and care standards.
• Excellent organisational and time-management skills.
• Ability to work under pressure and solve problems quickly.
• Good IT skills and experience with care management systems.
• Excellent communication and interpersonal skills.
• Full UK driving licence (desirable).

Responsibilities

• Creating and managing staff rotas using care scheduling systems.
• Allocating care workers to service users based on needs and location.
• Responding to staff absences and arranging emergency cover.
• Liaising with service users, families, and care staff daily.
• Monitoring care delivery to ensure high standards are maintained.
• Updating care plans and maintaining accurate records.
• Supporting the Care Manager with compliance and CQC requirements.
• Conducting spot checks, supervisions, and field support when required.
• Handling incoming calls, queries, and concerns professionally.
• Ensuring continuity of care for all service users.

Skills

Domiciliary care

Care coordination

CQC regulations

Organisation

Time management

IT skills

Communication

Driving licence

Tools

Care management systems

Job description

Domiciliary Care Coordinator

Location: Gloucestershire
Start Date: ASAP
Salary: £28,000 £34,000 per annum (depending on experience)
Job Type: Full-time, Permanent

About Verity Healthcare

Verity Healthcare Limited is a trusted domiciliary care provider delivering high-quality, person-centred care to individuals in their own homes. We work closely with local authorities, the NHS, CCGs, private hospitals, and private clients to help people maintain independence and dignity within their own homes.

Due to continued growth, we are looking for an organised, compassionate, and proactive care coordinator to join our team.

The Role

As a Care Coordinator, you will play a key role in ensuring the smooth day-to-day running of care services. You will be responsible for coordinating care staff rotas, liaising with service users and care workers, and ensuring care is delivered safely, efficiently, and in line with CQC standards.

This is a fast-paced, office-based role that requires excellent organisation, communication, and problem-solving skills.

Key Responsibilities

• Creating and managing staff rotas using care scheduling systems
• Allocating care workers to service users based on needs and location
• Responding to staff absences and arranging emergency cover
• Liaising with service users, families, and care staff daily
• Monitoring care delivery to ensure high standards are maintained
• Updating care plans and maintaining accurate records
• Supporting the Care Manager with compliance and CQC requirements
• Conducting spot checks, supervisions, and field support when required
• Handling incoming calls, queries, and concerns professionally
• Ensuring continuity of care for all service users

Skills & Experience Required

• Previous experience in a domiciliary care setting (essential)
• Experience in care coordination or scheduling (desirable)
• Strong understanding of CQC regulations and care standards
• Excellent organisational and time-management skills
• Ability to work under pressure and solve problems quickly
• Good IT skills and experience with care management systems
• Excellent communication and interpersonal skills
• Full UK driving licence (desirable)

What We Offer

• Supportive and friendly working environment
• Ongoing training and professional development
• Career progression opportunities
• Pension scheme
• Employee Assistance Programme
• Paid training and CPD

Why Join Verity Healthcare?

You will be joining a team that values kindness, accountability, excellence, and passion. Your work will directly impact the quality of care our service users receive every day.

Safer Recruitment & Equal Opportunities

All successful applicants will be subject to:

• Enhanced DBS check
• Right to work verification
• Reference and qualification checks

Verity Healthcare is proud to be an equal opportunity employer.

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community.
As part of our commitment to the Disability Confident scheme, we actively encourage applications from individuals with disabilities and long-term conditions.
If you require any reasonable adjustments at any stage of the recruitment process, please let us know.