Care Caseworker - Housing

Civic Recruitment Limited; Esher; Hybrid; GBP 159,000 - 173,000; Part time

Benefits offered by this job

5 Month Contract

Hybrid Working

3 Days Per Week

Bi-Weekly Pay

Job summary

Civic Recruitment Limited is seeking a Care Caseworker (Housing) on a 5-month contract in Esher, Surrey. Hybrid working is offered, with an initial office presence and later a mix of in-office and home-based work, including visits to residents’ homes.

The role supports older, disabled and vulnerable residents to live independently, handling casework, grants, and housing improvements while coordinating with social care professionals and contractors.

Qualifications

• Experience in administrative or casework environments.
• Experience supporting elderly, disabled, or vulnerable individuals.
• Experience conducting face-to-face interviews with customers.
• GCSE English and Maths (or equivalent).
• Full UK Driving Licence and access to a vehicle.
• Basic DBS clearance.
• Experience within Housing, Care & Repair, Home Improvement Agency, or Disabled Facilities Grant services.
• Knowledge of Housing Grants, Construction and Regeneration Act 1996.

Responsibilities

• Manage a caseload of home improvement and adaptation cases.
• Conduct home visits and assess customers' housing needs.
• Support clients through Disabled Facilities Grant and other housing grant processes.
• Assist with grant applications from referral through to completion.
• Liaise with Adult Social Care, Occupational Therapists, Contractors, Housing Officers, Voluntary Organisations.
• Monitor progress of adaptation and improvement works.
• Assist with financial means testing and grant administration.
• Provide housing and grant advice to vulnerable residents.
• Maintain accurate records and update databases.
• Ensure applications comply with legislative and policy requirements.

Skills

Customer service

Communication

Organisational skills

Safeguarding

Casework

Face-to-face interviews

Driving licence

DBS clearance

Support vulnerable residents

Housing grants knowledge

Education

GCSE English & Maths

Job description

Contract | Civic Recruitment Limited | United Kingdom

Job Information

Social / NGO / Health & Care

City Esher

Province Surrey

Postal Code KT10

Job Description

Care Caseworker (Housing) – 5 Month Contract

Location: High Street, Esher, Surrey, KT10 9SD

Contract: 5 Month Contract

Working Pattern: Hybrid Working

• Office-based for the first few weeks
  
• Thereafter: 1 day in the office and 2 days working from home and/or conducting home visits
  

DBS: Basic DBS Required

Driving Licence: Full UK Driving Licence and access to a vehicle required

Care Caseworker (Housing)

An excellent opportunity has arisen for a Care Caseworker to join a Housing Care and Repair team supporting older, disabled, and vulnerable residents to remain living independently in their own homes.

You will manage cases from initial enquiry through to completion, supporting residents with home adaptations, grant applications, and housing improvement solutions.

Key Responsibilities

Manage a caseload of home improvement and adaptation cases.

Conduct home visits and assess customers' housing needs.

Support clients through Disabled Facilities Grant and other housing grant processes.

Assist with grant applications from referral through to completion.

Liaise with:

• Adult Social Care
  
• Occupational Therapists
  
• Contractors
  
• Housing Officers
  
• Voluntary Organisations
  

Monitor progress of adaptation and improvement works.

Assist with financial means testing and grant administration.

Provide housing and grant advice to vulnerable residents.

Maintain accurate records and update databases.

Ensure applications comply with legislative and policy requirements.

• Experience working in an administrative or casework environment.
  
• Experience supporting elderly, disabled, or vulnerable individuals.
  
• Experience conducting face-to-face interviews with customers.
  
• Strong customer service and communication skills.
  
• Good organisational skills and ability to manage competing priorities.
  
• Good understanding of safeguarding responsibilities.
  
• GCSE-level education (or equivalent) in English and Maths.
  
• Full UK Driving Licence and access to a vehicle.
  
• Basic DBS clearance.
  
• Experience within Housing, Care & Repair, Home Improvement Agency, or Disabled Facilities Grant services.
  
• Knowledge of Housing Grants, Construction and Regeneration Act 1996.
  
• Experience supporting grant applications and housing adaptations.
  

What's on Offer?

• 5 Month Contract
  
• 3 Days Per Week
  
• Hybrid Working
  
• Bi-Weekly Pay
  
• Opportunity to support vulnerable residents to live independently.
  
• Varied role combining casework, home visits, and grant administration.
  
• Supportive team environment with flexible working arrangements.
  

Suitable for candidates with experience as a Care Caseworker, Housing Caseworker, Disabled Facilities Grant Officer, Housing Support Officer, Home Improvement Agency Officer, Adaptations Officer, Housing Grants Officer, or Community Support Officer.