Care and Training Practitioner

Helping Hands Homecare; Plymouth; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Blue Light Card discounts

Employee Assistance Programme

Growth and development opportunities

Job summary

Helping Hands is looking for a Care and Training Practitioner in Plymouth. This permanent, full-time role focuses on coaching new carers from interview to onboarding and maintaining quality and compliance across the branch.

You will lead by example, deliver on-site training, complete spot checks, and support on-call duties while fostering meaningful relationships with customers.

Qualifications

• Experience as a Care Assistant and readiness for progression.
• Full, clean UK driving licence and access to a vehicle.
• Strong communication and supportive approach.
• Keen eye for detail with compliance and quality focus.

Responsibilities

• Train, mentor and support new carers to deliver extraordinary care.
• Assist branch with compliance, auditing and documentation.
• Complete spot checks and supervisions for high standards.
• Visit customers to review care plans for accuracy and safety.
• Carry out risk assessments with professionalism.
• Support on-call duties as per branch rota.

Skills

Care experience

Driving licence

Communication

Attention to detail

Leadership mindset

Job description

Care and Training Practitioner

Application Deadline: 21 December 2026

Department: West 1

Employment Type: Permanent - Full Time

Location: Plymouth

Reporting To: Charlene Cole

Compensation: £27,571 - £29,071 / year

Description

Available as either part-time 30 hours - Field Care Supervisor - £19,875 - £21,375 or Full time - 40 hours including 10 carer hours

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

Helping Hands was built on kindness and it still guides everything we do today. We're a purpose-driven team helping people live well in the homes they love. Join us, and you'll be part of a supportive, ambitious community where your work truly matters, and your growth is genuinely valued.

As a Care and Training Practitioner with Helping Hands, you'll play a vital role in shaping exceptional care, supporting new carers from their very first interview through to their full onboarding journey. You'll coach, guide and uplift your team while helping the branch maintain quality, compliance and meaningful relationships with customers. It's a role full of purpose, variety and real impact.

What you’ll do

• Train, mentor and support new carers so they feel confident, capable and ready to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across your care team.
• Visit customers to review care plans, ensuring they remain accurate, safe and person-centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on-call duties in line with the branch rota.

What you’ll bring

• Experience as a Care Assistant and a desire to take the next step in your career.
• A full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive, encouraging approach to working with others.
• A keen eye for detail and confidence in maintaining compliance and quality standards.
• A people-first mindset - calm, kind and ready to lead by example.

Why Helping Hands?

• 25 days' annual leave plus bank holidays.
• Eligibility for the Blue Light Card with hundreds of national discounts.
• Employee Assistance Programme for wellbeing support.
• A varied role that blends customer visits with team leadership and office collaboration.
• Genuine pathways for growth and development within a nationwide, award-winning care provider.