Care and Support Assistant - Mental Health (CQC)

Sanctuary Group; Ipswich; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Health and wellbeing support

Life insurance

Parental leave arrangements

Training and development

Flexible working

Disability and inclusion networks

Retail discounts and Cycle to Work

Job summary

Sanctuary Supported Living in Ipswich is recruiting a Care and Support Assistant to help customers live as independently as possible. You will provide personal care, assist with daily tasks, and support with appointments while safeguarding customers and following safe practices.

We offer DBS checks, wide benefits, flexible working, and development opportunities as part of a not-for-profit, values-driven team.

Qualifications

• NVQ Level 2 in Health and Social Care or willingness to work towards it.
• Good communication skills to build relationships.
• Proficient technology/IT skills (Microsoft Office and similar).
• Inclusion is a core value and commitment to diversity in the workplace.

Responsibilities

• Deliver personalised care and support to promote independence.
• Support with washing, dressing, bathing and personal hygiene.
• Administer medication safely and accurately.
• Assist with shopping, cleaning and laundry tasks.
• Help customers arrange and attend appointments.
• Promote a positive culture and reduce social isolation.
• Keep accurate records and follow safe practices including risk assessments.

Skills

Enthusiastic approach

Flexible attitude

Organisational skills

Communication skills

IT literacy

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Office

Job description

• Deliver personalised care and support, helping customers live as independently as possible
• Support with washing, dressing, bathing and personal hygiene
• Administer medication safely and accurately
• Assist with shopping, cleaning and laundry tasks
• Help customers arrange and attend appointments
• Promote a positive culture by engaging with customers and reducing social isolation
• Keep accurate records and follow safe practices, including risk assessments, All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.

We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

• Personalised approach to care and ideally experiences supporting people with mental health needs
• Enthusiastic and flexible approach
• Strong organisational skills and basic literacy and numeracy
• Ability to adapt quickly to changing priorities and meet deadlines
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Good communication skills to build strong relationships with customers
• Proficient technology/IT skills (Microsoft Office and similar)
• Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

We're proud to be recognised as the 2025 Housing with Care Employer of the Year - and we're excited to welcome a new Care and Support Assistant to our vibrant mental health service at Sidegate Lane, 248 Sidegate Lane, Ipswich, Suffolk IPA 3DH.

You'll be part of a compassionate, community-focused team supporting people with mental health needs that puts people first - every single day. #BeYourBest is more than a hashtag - it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day. As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Curious about what it's like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials.

You deserve more than the basics. That's why, alongside 33 days' annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we've created a package to help you thrive:

• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements