Care and Support Assistant

Sanctuary Scotland Housing Association Limited; Ipswich; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Health & wellbeing support

Company-paid life insurance

Parental leave & annual leave scheme

Company-funded training

Flexible working options

Inclusive culture

Staff networks

Retail discounts & Cycle to Work

Job summary

Sanctuary Supported Living Ipswich, a not-for-profit housing and care provider, is hiring a Care and Support Assistant at Sidegate Lane. You will deliver personalised care, assist with daily living, and support clients with mental health needs to live independently.

We offer 33 days of leave pro rata, a contributory pension, life insurance, training, flexible working and an inclusive culture. Applicants must have right to work in the UK and be willing to work towards NVQ Level 2 in Health and

Qualifications

• NVQ Level 2 in Health and Social Care or willingness to train.
• Experience supporting people with health needs or mental health.
• Good communication and basic literacy/numeracy.
• Flexible and enthusiastic with strong organisational skills.

Responsibilities

• Deliver personalised care and support to help customers live independently.
• Assist with washing, dressing, bathing and personal hygiene.
• Administer medication safely and accurately.
• Help with shopping, cleaning and laundry.
• Arrange and accompany customers to appointments.
• Promote a positive culture and reduce social isolation.
• Keep accurate records and follow safety practices.

Skills

Care delivery

Personal care

Medication administration

Household tasks

Appointments support

Record keeping

Communication

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Office

Job description

Title: Care and Support Assistant

Ipswich, Suffolk, GB, IP4 3DH

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Care and Support Assistant

Sidegate Lane - Ipswich 248 Sidegate Lane, Ipswich, Suffolk IP4 3DH

£13.81 per hour

30 Hours

Empower others to thrive

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Care and Support Assistant to our vibrant mental health service at Sidegate Lane - Ipswich, 248 Sidegate Lane, Ipswich, Suffolk IP4 3DH.

You’ll be part of a compassionate, community-focused team supporting people with mental health needs that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Deliver personalised care and support, helping customers live as independently as possible
• Support with washing, dressing, bathing and personal hygiene
• Administer medication safely and accurately
• Assist with shopping, cleaning and laundry tasks
• Help customers arrange and attend appointments
• Promote a positive culture by engaging with customers and reducing social isolation
• Keep accurate records and follow safe practices, including risk assessments

Your skills

• Personalised approach to care and ideally experiences supporting people with mental health needs
• Enthusiastic and flexible approach
• Strong organisational skills and basic literacy and numeracy
• Ability to adapt quickly to changing priorities and meet deadlines
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Good communication skills to build strong relationships with customers
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support– including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short‑term counselling
• Company-paid life insurance
• Parental leave arrangementsandannual leave purchase scheme
• Company-funded trainingand ongoing career development opportunities
• Flexible working optionsand aninclusive culturewhere everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy.
• All roles require safeguarding and pre‑employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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