Care and Support Assistant

Sanctuary Group; Bury St Edmunds; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave & annual leave purchase

Company-funded training

Flexible working options

Inclusive culture

Discounts and Cycle to Work

Salary sacrifice arrangements

Job summary

Sanctuary Supported Living at Hilltop House in Bury St Edmunds is seeking a Care and Support Assistant to help customers with learning and physical disabilities gain independence and participate in daily activities.

You will work as a key worker to support personalised care plans, assist with daily routines, and enable access to the community. A compassionate, team-friendly approach and good IT skills are essential.

Qualifications

• NVQ Level 2 in Health and Social Care or working towards it.
• Experience in personal care is helpful but not essential.
• Proficient IT skills (Microsoft Office).

Responsibilities

• Support customers with learning and physical disabilities to build independence and reach their potential.
• Work as a key worker to help individuals create and follow care and support plans.
• Provide personalised care, including safe medication management.
• Assist customers with daily routines such as getting up, washed and dressed.
• Support customers to access the community, including shops, cafés, friends and appointments.
• Promote a positive culture by engaging with customers and reducing social isolation.
• Help maintain a clean and comfortable environment and follow safe practices, including risk assessments.
• Flexible and adaptable to changing customer needs.
• Strong organisational skills.

Skills

Personal care

Compassion

Organisation

Teamwork

IT skills

Education

NVQ Level 2 in Health and Social Care

Tools

Microsoft Office

Job description

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 230289

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Care and Support Assistant

Hilltop House, 2 Heldhaw Road, Bury St Edmunds, Suffolk, IP32 7ER.

£13.15 per hour

Full and part-time hours available

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Care and Support Assistant to our vibrant disability service at Hilltop House, 2 Heldhaw Road, Bury St Edmunds, Suffolk, IP32 7ER..

You’ll be part of a compassionate, community-focused team supporting people with a disability that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Support customers with learning and physical disabilities to build independence and reach their potential
• Work as a key worker to help individuals create and follow care and support plans
• Provide personalised care, including sensitive personal care and safe medication management
• Assist customers with daily routines such as getting up, washed and dressed
• Support customers to access the community, including shops, cafés, friends and appointments
• Promote a positive culture by engaging with customers and reducing social isolation
• Help maintain a clean and comfortable environment and follow safe practices, including risk assessments
• Experience delivering personal care is helpful but not essential
• Kind, caring and compassionate nature
• Ability to work well both independently and as part of a team
• Flexible and adaptable to changing customer needs
• Strong organisational skills
• NVQ Level 2 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts , Cycle to Work, and salary sacrifice arrangements
• Enhanced pay rates for additional hours, when available

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks where needed. Information provided during recruitment may be verified as part of these checks.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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