Patient Pathway Administrator - Cardiology

Epsom Sthelier; Epsom; On-site; GBP 31,000 - 32,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking a Band 3 clerical administrator to join the Cardiology Department. The role focuses on typing, letters, and frontline admin support for staff, patients, and external partners.

You'll maintain clinic coordination, manage patient records, and handle confidential information with care, working to Trust turnaround targets and professional standards in a busy NHS environment.

Qualifications

• GCSE English grade C or above or equivalent.
• NVQ Level 2 or equivalent practical experience.
• Previous administrative experience in a healthcare setting.

Responsibilities

• Typing/Letter Administration: ensure outpatient letters are professional and within turnaround targets.
• Administration: coordinate paperwork, book clinic appointments, scan records, answer phones, and send docs to GPs/patients.
• Support senior staff and maintain confidentiality in handling sensitive information.

Skills

Excellent telephone manner

Good IT skills (Word, Outlook, Excel)

Organisation

Medical terminology knowledge

Cerner knowledge

Handling confidential information

Problem solving

Education

GCSE English (C or above)

NVQ Level 2 or equivalent

Tools

Cerner

Job description

Band 3

Main area Cardiology Grade Band 3 Contract 12 months (Fixed Term: 12 Months) Hours Full time - 37.5 hours per week Job ref 343-8220559-B3--FT-A

Site Epsom Hospital Town Epsom Salary £30,630 - £32,346 p.a incl of HCAS Salary period Yearly Closing 16/11/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

This is an exciting opportunity join the clerical support team who provide a high quality and professional administration service for the Cardiology Department. Promoting a polite, empathic and efficient Service to Trust staff, members of the public and their relatives, GPs and other NHS organisations, both face to face and via the telephone.

Main duties of the job

Typing/Letter Administration To ensure the patient letters generated from outpatient clinics are completed to a professional standard and within Trust turnaround targets. Ensure that the output is professional and that the correspondence is directed to the appropriate teams for action.

Administration
Maintain coordination of paperwork and communication between staff at all levels to include booking of clinic appointments and patient admission documentation. To scan Patient Records onto Trust EPR, answer phones to support with patient enquiries, and send relevant documentation to GPs, patients and external organisations in order to progress patient care.

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed job description and main responsibilities

For a detailed overview of the post, including associated duties and responsibilities, please refer to the affixed job description & person specification

Education & Qualifications

• Good general education with GCSE or equivalent in English at grade C or above
• NVQ level 2 or equivalent practical experience

Experience

• Previous experience in an administrative role
• Experience in customer care
• Experience of working with senior staff and managing confidential issues and matters
• Previous experience in a medical / healthcare setting
• Previous experience of working in the NHS
• Previous experience of working with Dictate IT

Skills & Knowledge

• Demonstrates commitment to a professional and high level service and a professional attitude to own work
• Able to act with minimal guidance to set targets and standards for self within the parameters of the role
• Good organisation
• Excellent telephone manner
• Good level of IT skills including Microsoft Word, Outlook and Excel
• Able to manage and prioritise all incoming and outgoing correspondence, initiating responses where appropriate
• Able to apply creative solutions to problems
• Knowledge of medical terminology
• Working Knowledge of Cerner

Your recruitment team

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [e-mail]

Use of Artificial Intelligence

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References

References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.