Clinic Coordinator - Cardio-Respiratory and Vascular Diagnostics

Mcht; Crewe; Híbrido; GBP 26.000 - 27.000; A tiempo parcial

Descripción de la vacante

Mid Cheshire Hospitals NHS Foundation Trust in Crewe is seeking a Clinic Coordinator for Cardio-Respiratory and Vascular Diagnostics. The role is Band 3, part-time (30 hours per week), with core hours 08:00–18:00 and potential weekend coverage.

Based at Leighton Hospital, you will manage referrals, bookings and health records, acting as the first point of contact for patients while upholding compassionate, professional service.

Formación

• GCSE Maths and English (grade 4/C or above) or equivalent
• NVQ Level 3 or equivalent qualifications and EDCL
• Customer Service training/experience

Responsabilidades

• Provide a comprehensive administrative service on behalf of the Trust, undertaking all relevant work-related tasks.
• Referral management: creating waiting list entries and maintaining patient demographics and data quality on the patient administration system.
• Appointment management: booking appointments, organising clinics according to staff availability.
• Health Records management: retrieval, preparation and filing of patient information/data.

Conocimientos

Customer service

Communication

Organisational skills

Educación

GCSE Maths and English (grade 4/C or above)

NVQ Level 3 or equivalent

EDCL

Herramientas

ICE

ISCV

Meditech

Descripción del empleo

Clinic Coordinator - Cardio-Respiratory and Vascular Diagnostics

Band 3

Main area Cardio-Respiratory Grade Band 3 Contract Permanent Hours Part time - 30 hours per week (Whole week working with flexibility to cover core hours of 08:00 -18:00. There may be a requirement to work across site and at weekends according to service need.) Job ref 412-DCSS-7894127-B

Site Leighton Hospital Town Crewe Salary £25,760 - £27,476 pro rata Salary period Yearly Closing 17/11/2026 23:59

Job overview

The Cardio-Respiratory and Vascular diagnostic department are looking for a highly motivated, enthusiastic and experienced clinic coordinator to support our established team of clinical and administrative personnel and assist in the smooth running of cardio-respiratory and vascular services at Mid Cheshire Hospitals NHS Foundation Trust.

The post will be based at our Leighton Hospital site and the post holder will be part of our clerical team at Mid Cheshire Hospital Trust.

Current services run between the hours of 08:00 - 18:00 Monday - Saturday, with the potential to extend to 7 day working as services develop. Hours may be worked on a shift pattern to include weekend and evenings when required.

Main duties of the job

The successful candidate will be an enthusiastic team player with excellent organizational and communication skills.You will have an understanding of outpatient appointment booking, managing referrals and clinic booking utilising multiple digital systems and applications.

The main duties of the post will include scheduling appointments for a variety of cardiac, respiratory and vascular diagnostic investigations, prioritising urgent referrals, cancelling/reducing clinics according to staff availability, dealing with patient enquiries and providing a friendly and professional reception service.

As you will be working directly with patients and service users, you must have excellent customer care and interpersonal skills. You will also be expected to always maintain a professional and helpful approach.

We are searching for a person who shares our core values including caring with compassion and treating everyone with dignity and respect.

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies,and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives. At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

Detailed job description and main responsibilities

Provide a comprehensive administrative service on behalf of the Trust, undertaking all relevant work-related tasks including:

• Referral management: creating waiting list entries and maintaining patient demographics and data quality on the patient administration system.
• Appointment management: booking appointments, organising clinics according to staff availability.
• Health Records management: retrieval, preparation and filing of patient information/data.
• General administration: printing correspondence, photocopying or e-mailing reports/letters according to the requirements of the service.

To act as the first point of contact for all patients as they arrive to the department, attending to members of the general public seeking information and support regarding Cardio-Respiratory services.

Person specification

Qualification

• GCSE Maths and English (grade 4/C or above), NVQ Level 3 or equivalent qualifications
• Customer Service training/experience
• EDCL

Experience

• Previous experience of dealing with patients’ appointment and booking system
• Experience of working with members of the public
• Knowledge of Trust systems including ICE, ISCV and Meditech

Values and behaviours

• Recognition of the importance of showing respect, dignity and compassion to patients and colleagues
• Excellent communication and organisational skills, combined with ability to work under pressure.
• Ability to solve problems & make decisions under pressure.

Key Messages

We are a forces-friendly employers.

Candidates should ensure that all submissions and interactions reflect the candidate’s own skills, experience, and understanding. Any use of AI that compromises the integrity, fairness, or authenticity of the recruitment process may result in disqualification from consideration, withdrawal of offer, or dismissal if this these circumstances come to light post hire.

Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up-to-date information about whether the role they are applying for (incl. offered salary) is eligible.

Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.

We actively promote flexible working so please discuss any requirements you may have with us.

Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.

All correspondence will be sent via the email address you have registered as your TRAC account.Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.

Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.

You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.

We do not reimburse travel to interview expenses.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We expect to receive a very high level of applications for this vacancy, and due to this a limit has been set on the number of applications we are able to receive. Once this limit is reached the vacancy will close. We would urge interested candidates who meet the specification to apply as soon as possible to avoid disappointment.