Cardiology Ops Leader: Office Manager (Flexible, Full-Time)

University Hospitals Birmingham NHS Foundation Trust

West Midlands

On-site

GBP 32,000 - 39,000

Full time

6 days ago

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Job summary

Queen Elizabeth Hospital Birmingham within University Hospitals Birmingham NHS Foundation Trust is seeking an experienced Office Manager to lead a large administrative and secretarial workforce in Cardiology. You will support operational delivery, drive service improvements, and work with clinical and operational leaders to deliver high-quality patient-centred services.

The role requires strong staff development, rostering and performance management, with compassionate leadership that promotes

Qualifications

Degree in Business Administration or relevant subject or equivalent experience and training.
Experience handling public/customer service.
Experience managing a team of staff and complex diaries.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Experience in a busy environment with independent decision-making.
Experience handling patient feedback/complaints and clinics management.
Experience in recruitment and workforce planning.

Responsibilities

Oversee recruitment, induction, training, appraisal, attendance and staff development.
Coordinate workloads, rotas and annual leave; ensure resources meet service needs.
Monitor activity, support workforce planning and analyse performance data.
Lead team meetings and staff engagement; collaborate with clinical colleagues to deliver services.
Ensure compliance with policies, information governance and data protection.