Cardio Respiratory Receptionist/Administrator

University Hospitals of Derby and Burton NHS Foundation Trust; Outwoods; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a motivated Receptionist Administrator to support the Cardiorespiratory team at Queens Hospital Burton (with possible duties at Sir Robert Peel Hospital, Tamworth).

You will greet patients, manage clinic preparation, answer calls, schedule appointments and maintain confidentiality while delivering a high standard of administrative support across the department.

Qualifications

• Excellent communication and organisational skills.
• Ability to manage diarys and book appointments.
• Maintaining confidentiality in handling sensitive information.

Responsibilities

• Provide high standard administrative support in the Cardiorespiratory department.
• Greet patients at reception and book in/out for appointments.
• Answer telephone queries and manage patient calls and queries.
• Prepare clinics, schedule appointments and manage paperwork.
• Maintain data accuracy and generate reports as required.

Skills

Administrative support

Communication

Diary management

Appointment scheduling

Data handling

Confidentiality

Teamwork

Multitasking

Tools

IT systems

Job description

Post will be based at Queens Hospital Burton but may require work at the Sir Robert Peel Hospital in Tamworth.

• Provide a high standard of administrative support in own departmental area
• Provide effective communication across all boundaries to ensure the delivery of a comprehensive administration service.
• To ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
• Undertake general administration duties in respect of own department requirements I.e., diary management, organising associated activities/paperwork, clinic preparation, appointment scheduling.
• Prioritise own work schedule, to ensure an efficient and timely output within all areas of responsibility, to assist in achievement of quality and audit standards.
• Awareness and understanding of sensitive information, ensuring strict confidentiality at all times.
• Ensure timely delivery of regular and ad hoc, data / information requested by the management team, producing reports as required.
• Use of IT applications to monitor, prepare and validate databases as appropriate.
• Assist in any additional related project work as directed.
• To actively participate in regular team and departmental meetings.
• Understand and monitor long waiters, waitlists and 18W RTT.
• To greet patients at Reception Desk and book them in/out for their appointments.
• Answer telephone queries from patients

An exciting opportunity has arisen within the Cardiorespiratory Team for Receptionist Administrator. You will be required to work Monday to Friday working 08:00 to 16:00 and/or 09:00 to 17:00 in CardioRespiratory or Chest Pain Unit.

We are looking for an enthusiastic and motivated team player with excellent communication & problem solving skills looking to develop into the role. You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively . You will be working alongside a number of receptionist administrators, consultants and various other clinical staff covering a wide range of receptionist and clerical duties to include managing patient calls and queries, clinic preparation, appointment scheduling. Therefore, a flexible approach to workload is required. If you are a confident communicator with the ability to liaise with clinicians, clinical staff and patients and a have strong organisational and time management skills with the ability to multi-task and work under pressure, with the ability to work flexibly come and meet the team.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

• We see on average 4810 OP appointments per day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.